Whistle Express Car Wash · 1 week ago
District Operating Partner
Charleston, South Carolina Metropolitan Area
Full-time
Onsite
Mid, Senior LevelWhistle Express Car Wash is seeking a District Operating Partner to oversee 3–5 locations, focusing on operational success and strategic execution. The role involves hands-on site management, mentoring Site Leaders, and ensuring exceptional customer experiences across all sites.
Autonomous VehiclesCustomer ServiceJanitorial Service
Responsibilities
Manage all aspects of your designated 'home' site, dedicating 40–50% of your time to on-site leadership
Mentor and support Site Leaders at 2–4 additional locations, acting as their primary resource and trusted advisor
Ensure consistent execution of operational standards and company policies across all sites
Drive employee engagement by fostering a positive, high-performance culture
Oversee staffing plans, including recruitment, training, and development of site-level teams
Monitor financial performance at home location, identifying opportunities to optimize revenue and control costs
Implement safety protocols and ensure compliance with health and environmental regulations
Conduct regular site visits and audits to ensure compliance with operational standards and company policies
Monitor performance metrics and coach Site Leaders to improve KPIs, driving results across the district
Analyze financial and operational reports to identify trends, opportunities, and areas for improvement
Develop and implement action plans to address underperforming sites and achieve district goals
Ensure consistent execution of operational initiatives across all locations
Track labor efficiency and resource allocation to optimize productivity and cost control
Collaborate with Site Leaders to set performance targets and hold them accountable for results
Lead by example in delivering exceptional customer service and operational excellence
Serve as the escalation point for complex customer and associate issues, ensuring resolutions align with Whistle Express’s service standards and core values
Partner with Site Leaders to foster a positive, customer-focused culture at every location
Monitor customer satisfaction metrics and implement strategies to improve service quality and retention
Recognize and reward outstanding performance to reinforce a culture of accountability and appreciation
Ensure consistent communication of company values and service expectations across all sites
Provide guidance on troubleshooting operational and maintenance challenges, ensuring smooth, safe, and efficient operations across all sites
Oversee preventive maintenance schedules to minimize downtime and extend equipment life
Ensure compliance with safety standards and environmental regulations during all maintenance activities
Coordinate with vendors and service providers for timely repairs and equipment upgrades
Support Site Leaders in developing contingency plans for emergencies or unexpected operational disruptions
Qualification
Required
Experience in operational management, preferably in a multi-site environment
Strong leadership skills with the ability to mentor and develop teams
Proven track record of driving employee engagement and fostering a positive culture
Ability to analyze financial and operational reports to identify trends and opportunities
Experience in managing staffing plans, including recruitment, training, and development
Strong customer service orientation with a focus on delivering exceptional experiences
Knowledge of safety protocols and compliance with health and environmental regulations
Ability to conduct site visits and audits to ensure compliance with operational standards
Strong communication skills to convey company values and service expectations
Experience in performance management and accountability for results
Company
Whistle Express Car Wash
Whistle Express operates car washes with locations in Alabama, Arkansas, Colorado, Florida, Georgia, Indiana, Louisiana, North Carolina, Mississippi, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Virginia, and West Virginia.
Founded in 2014
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-07-25Acquired
Leadership Team
Jose R. Costa
Chief Executive Officer
Maura Howe
Executive Assistant to Chief Executive Officer
Recent News
2024-02-10
Chattanooga Times Free Press
2024-02-10
The Business Journals
2024-02-10
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