Brown & Brown ยท 3 days ago
SSDI Advocate Liaison
United States
Full-time
Remote
Entry Level
$18/hr - $18/hr
1+ years expBrown & Brown is seeking an SSDI Advocate Liaison to provide compassionate assistance to individuals seeking Social Security disability benefits. This role involves educating clients, managing claims, and building trusting relationships to help alleviate their stress during the application process.
Insurance
Responsibilities
Provide patient, passionate customer service on every client call, ensuring clients feel well-informed while moving through calls efficiently
Be sensitive to the various physical and mental health conditions clients may be experiencing when discussing their claim over the phone
Complete applications and other key claim documents thoroughly and comprehensive
Support our client advocacy team by building positive, trusting relationships
Regularly interface with clients, colleagues, & government agencies to drive successful claim outcomes and create a positive client experience
Handle key steps throughout the duration of a claim - including, but not limited to: inbound/outbound transactional calls, reviewing claim files, and communicating closely with the assigned Client Advocate
Effectively manage an assigned phone queue & multi-task
Qualification
Required
Listen with compassion & empathy
Provide patient, passionate customer service on every client call, ensuring clients feel well-informed while moving through calls efficiently
Be sensitive to the various physical and mental health conditions clients may be experiencing when discussing their claim over the phone
Complete applications and other key claim documents thoroughly and comprehensive
Support our client advocacy team by building positive, trusting relationships
Be a confident decision-maker
Regularly interface with clients, colleagues, & government agencies to drive successful claim outcomes and create a positive client experience
Handle key steps throughout the duration of a claim - including, but not limited to: inbound/outbound transactional calls, reviewing claim files, and communicating closely with the assigned Client Advocate
Effectively manage an assigned phone queue & multi-task
Proven ability to maintain confidentiality and discretion
Strong telephony skills, contact or call center experience a plus (inbound and outbound)
Superb typing skills, data entry and accuracy
Bachelor's degree in Education, Counseling, Psychology, Special Education, Vocational Rehabilitation, Human Services, Social Work, or related field
Preferred
High volume inbound telephony contact center experience preferred
1-2 years' experience in Social Security or insurance intake is a plus
Salesforce experience preferred
Benefits
Remote or in-office work opportunity available
Paid Training - Hire Date Scheduled for February 24, 2026
Comprehensive medical, dental, and vision coverage
Access to covered mental health resources
A competitive 401k match.
Employee Stock Purchase Program available to all teammates
Tuition reimbursement & student loan repayment assistance
Generous paid time off plan
Joining a culture of caring that values diversity of thought and background
Regularly scheduled team meetings and one-on-one development time with your leader
Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Company
Brown & Brown
Brown & Brown delivers risk management solutions to help protect and preserve what our customers value most.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Joel Eubank
COO/CFO Dealer Services
Kadir Edghill , CPA, MBA
CFO - Arrowhead Programs Division
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