Tesla · 7 hours ago
Supervisor, Licensed Insurance Customer Service Representative
Tucson, AZ
Full-time
Onsite
Mid, Senior LevelTesla is a leading electric vehicle manufacturer that is seeking a Supervisor for their Licensed Insurance Customer Service Representatives. The role involves managing a team of licensed insurance agents to ensure they perform effectively, contributing to the growth of Tesla's insurance services and enhancing customer satisfaction.
AutomotiveElectric VehicleEnergyManufacturingRenewable EnergyTransportation
Responsibilities
Manage your team daily including monitoring breaks, lunches, and time spent on the phones
Conduct regular 1 on 1 meetings with your agents to review performance
Submit coaching and write ups through inside Tesla
Involved in all hiring and termination decisions in accordance with HR
Assist agents with complex situations while they are on the phone with customers
Handle escalated phone calls from customers. This includes safety score disputes, price increases, billing issues, etc
Collaborate with other Supervisors and Agency Manager to improve policies and procedures throughout the agency
Qualification
Required
In depth knowledge of insurance policies, processes, and procedures
Strong communication skills
The ability to multitask, prioritize, and balance multiple projects
Prior experience supervising or managing others
Critical thinking
The ability to coach, train, and build performance plans
De-escalate customer issues and concerns
Benefits
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Company
Tesla
Tesla is an electric vehicle and clean energy company that provides electric cars, solar, and renewable energy solutions.
Founded in 2003
10001+ employees
H1B Sponsorship
Tesla has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2796)
2024 (2113)
2023 (1304)
2022 (1227)
2021 (1102)
2020 (723)
Funding
Current Stage
Public CompanyTotal Funding
$20.12BKey Investors
Societe GeneraleEuropean UnionPennDOT
2024-10-05Post Ipo Debt· $783M
2023-09-13Grant· $159.6M
2023-08-15Grant· $0.23M
Leadership Team
Vaibhav Taneja
Chief Financial Officer
Tom Zhu
SVP of Automotive
Recent News
2026-01-14
2026-01-14
Company data provided by crunchbase