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MGM Resorts International · 2 days ago

Assistant Slots Shift Manager- The Cosmopolitan

LV Metro Area

Full-time

Onsite

Entry, Mid Level

2+ years exp

MGM Resorts International is a leading entertainment company, and they are seeking an Assistant Slots Shift Manager to ensure seamless slot operations. This role involves leading Slot Operation employees, focusing on employee engagement, guest experiences, and compliance with regulations and policies.

GamblingHospitalityResorts

Responsibilities

Assist the Shift Manager with operational functions of the Slots Department including delegating duties and tasks to hourly employees, resolving guest and employee concerns, ensuring compliance with departmental and company policies and management of human resource responsibilities to include fostering a positive work environment, employee development and mentorship, training, and issuing discipline

Ensure the proper documentation of all actions taken for assigned staff members

Maintain ongoing communication with employees to share information, listen to feedback, and role-model S.H.O.W. standards

Deliver a level of guest service which is consistent with the company’s and property’s core service standards

Manage, organize, and complete assigned projects with attention to detail within the established deadline

Ensure inventory of all company equipment and sensitive keys during shift are maintained and accounted for

Protect the confidentiality of company files and documents under immediate control

Qualification

Customer service experienceEmployee engagementOperational managementCommunication skillsAttention to detail

Required

Must be a minimum of 21 years of age

High School Diploma or GED

2+ years of prior relevant experience in a customer service environment required

Benefits

Wellness incentive programs to help you stay healthy physically and mentally

Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

Free meals in our employee dining room

Free parking on and off shift

Health & Income Protection benefits (for eligible employees)

Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community