Apply on Employer Site

Allied National · 4 days ago

Client Services Representative I

Overland Park,KS,US

Full-time

Onsite

Entry Level

2+ years exp

Allied National is seeking a Client Services Representative to provide proactive and responsive service to agents, insureds, providers, and other outside sources. The role involves solving problems, providing information, and creating a person-to-person experience for customers in a team-oriented environment.

ConsultingHealth CareInsurance

Responsibilities

Attain and keep current an in-depth knowledge of all procedures and guidelines of the Client Services department

Remain up to date in the scope and depth of knowledge required to effectively apply all procedures and guidelines involved in Claims Processing in order to answer related questions from our customers

At all times, represent Allied in a positive, professional, thorough, and helpful way

Document all calls, inbound/outbound, in Allied’s contact management system

Handle inbound and outbound contacts (calls, e-mails, and faxes) and determine the proper routing or course of action for those contacts

Ask all questions necessary concerning the issue, thus resulting in complete resolution and eliminating additional calls

If necessary, take responsibility for this contact and follow through to the conclusion

Successfully complete a recognized course in Medical Terminology and pass a proficiency exam

Qualification

Customer ServiceMedical TerminologyWindows-based SystemsLife & Health InsuranceCommunication Skills

Required

Attain and keep current an in-depth knowledge of all procedures and guidelines of the Client Services department

Remain up to date in the scope and depth of knowledge required to effectively apply all procedures and guidelines involved in Claims Processing in order to answer related questions from our customers

At all times, represent Allied in a positive, professional, thorough, and helpful way

Document all calls, inbound/outbound, in Allied's contact management system

Handle inbound and outbound contacts (calls, e-mails, and faxes) and determine the proper routing or course of action for those contacts

Ask all questions necessary concerning the issue, thus resulting in complete resolution and eliminating additional calls

If necessary, take responsibility for this contact and follow through to the conclusion

Successfully complete a recognized course in Medical Terminology and pass a proficiency exam

Ability to communicate in an assertive but positive manner, using excellent telephone communication skills (i.e. listening for understanding, responding accurately and professionally, and expressing self clearly and courteously.)

Ability to speak English fluently, read, comprehend, follow and give written and verbal English instructions

Intermediate level proficiency with Windows-based systems, including but not limited to Microsoft Word

Ability to compose proper business correspondence (i.e., letters, memos, and file documentation) and communicate clearly in e-mail responses to internal and external customers

Ability to meet company attendance requirements and work overtime as necessary

Ability to sit or stand for 7.5 hours per day

Ability to meet departmental training standards

Ability to achieve and maintain department quality and quantity production standards

Ability to work under and handle the stress associated with varying workloads and deadlines, dealing with difficult callers, and handling a high volume of inbound and outbound contacts