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madhappy · 12 hours ago

Madhappy Malibu Pantry Cafe Supervisor

Malibu, CA

Full-time

Onsite

Entry, Mid Level

$20/hr - $20/hr

2+ years exp

Madhappy is a Los Angeles-based clothing brand that explores personal expression through apparel and retail experiences. They are seeking a full-time Cafe Supervisor for their Pantry by Madhappy location in Malibu, responsible for overseeing staff and operations while ensuring excellent customer service and brand vision are upheld.

E-CommerceFashionRetailShoes

Responsibilities

Oversee inventory management, supply ordering, and staff scheduling to ensure efficient daily operations

Implement strategies to boost sales, including but not limited to upselling, promotions, and enhancing customer engagement

Maintain a high standard of cleanliness, organization, and preparation to create a welcoming environment for customers and team members

Use a proactive and solutions oriented mindset to troubleshoot day to day challenges in operations, staffing, or customer experience, always keeping a calm and composed approach

Partner with the LA Pantry team to ensure consistency in drink preparation and quality across all offerings, maintaining our brand standards and delighting customers with every sip

Coordinate and execute events such as drink launches, community pop-ups, and brand activations, managing logistics, team readiness, and overall experience from start to finish

Leverage deep knowledge of coffee and matcha preparation to train and coach team members, elevating the quality and consistency of every beverage served

Lead by example in delivering a memorable, personalized customer experience

Foster a supportive work environment by stepping in whenever needed to empower and support the team

Monitor team performance and provide ongoing coaching and feedback to enhance skills and efficiency

Foster a growth-minded team culture through regular coaching, positive reinforcement, and clear expectations, creating an environment where team members feel empowered, supported, and excited to show up

Qualification

Coffee preparationEvent coordinationRecipe developmentCustomer serviceInterpersonal skills

Required

2+ years of coffee and coffee leadership related experience

Deep knowledge of coffee and matcha preparation

Experience in recipe creation and development, with a strong ability to refine and adapt existing recipes while maintaining brand integrity and quality standards

Previous experience working in a small team environment

Ability and willingness to work a flexible schedule, including evenings, holidays and weekends, as needed

Proven interpersonal skills, with the ability to communicate professionally, patiently and effectively with corporate and cafe team members

Experience coordinating and executing events, including high-profile drink launches, community gatherings, and brand collaborations, ensuring seamless execution and a memorable guest experience

Familiarity with the Madhappy brand and mission

Possess strong communication skills, with the ability to lead and collaborate effectively across all levels and teams within the organization

Demonstrated solutions-oriented mindset, proactively addressing challenges and driving results

Passionate about delivering a unique and exceptional customer experience that leaves a lasting positive impression