Quackcom · 1 day ago
Level 1 Help Desk Technician
Granite City, IL
Part-time
Onsite
New Grad, Entry Level
$20/hr - $20/hrQuackcom is looking for a customer service oriented Level 1 Help Desk Technician to resolve basic technical problems for their client base. The role involves providing first level technical support, ensuring proper documentation, and assisting with client onboarding and Microsoft 365 administration.
Cyber SecurityNetwork SecurityTelecommunicationsTraining
Responsibilities
Provide first level technical support to our client base for troubleshooting IT and VOIP phone issues through our ticketing system. Follow up with customers, provide feedback and see problems through to resolution
Ensure proper recording, documentation, and closure within ticketing system
Preserve and grow your knowledge of help desk procedures, products, and services
Assist with new client onboarding
Assist with Microsoft 365 administration
Assist with client’s 3rd party vendor relationships as needed
Assist with setting up workstations and necessary peripheral devices
Ensure security and privacy of networks and computer systems
Perform troubleshooting to diagnose and resolve hardware problems (repair or replace parts, install new hard drives, etc.)
Other duties as assigned
Qualification
Required
Customer service oriented
Thorough knowledge of computer software and hardware
Knowledge of a variety of internet applications, networks, and operating systems
Great troubleshooting abilities
Attention to detail
Provide first level technical support to our client base for troubleshooting IT and VOIP phone issues through our ticketing system
Follow up with customers, provide feedback and see problems through to resolution
Ensure proper recording, documentation, and closure within ticketing system
Preserve and grow your knowledge of help desk procedures, products, and services
Assist with new client onboarding
Assist with Microsoft 365 administration
Assist with client's 3rd party vendor relationships as needed
Assist with setting up workstations and necessary peripheral devices
Ensure security and privacy of networks and computer systems
Perform troubleshooting to diagnose and resolve hardware problems (repair or replace parts, install new hard drives, etc.)
Excellent diagnostic, problem solving & multitasking skills
Strong written and verbal communication skills
Excellent organizational and time-management skills
In depth understanding of diverse computer systems and networks
Good knowledge of internet security and data privacy principles
Working knowledge of help desk software, databases and remote control
Preferred
Degree in Information Technology or related field preferred, previous help desk experience will be considered in place of degree
Certifications are a plus (e.g., CompTIA A+, Microsoft Certified IT Professional, etc.)
Benefits
Paid time off
Professional development assistance
Company
Quackcom
Quackcom is a IT and telecom solutions company.
0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase