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American Express · 10 hours ago

Senior Associate - Digital Product Management

New York, NY

Full-time

Hybrid

Mid, Senior Level

$89K/yr - $150K/yr

3+ years exp

American Express is a company built on a long history of innovation and commitment to its customers. They are seeking a Senior Associate of Digital Product Management to support their Digital Wallet product team, focusing on defining product features and enhancing the customer experience through collaboration with engineering and cross-functional teams.

Credit CardsFinanceFinancial ServicesPaymentsTravel

Comp. & Benefits

No H1B

Responsibilities

Deliver against the Digital Wallet product roadmap, features, and backlog for delivery to market

Own and define the roadmap for Card Member facing assets, managing intake and prioritizing the backlog

Partner closely with a team of engineers, defining robust user stories and acceptance criteria to deliver features

Work cross functionally with business development, internal colleagues, and external partners to shepherd products through the development process, advocating to create the best outcomes

Identify industry trends, leverage data, and draw insights from customer feedback to continuously improve the product and refine the backlog

Qualification

Digital Product ManagementCustomer Experience DesignUser Story DevelopmentEngineering CollaborationData AnalysisCuriosityProblem SolvingCommunication SkillsOrganizational Skills

Required

3+ years of Digital Product experience

Passion for outstanding products and services, able to empathize with customers, and skilled at articulation of product functionality

Experience partnering with engineering and the product development process; known as a business person who can talk tech

Detail oriented, able to identify key questions, make product decisions and assess how pieces of the puzzle interact and affect the overall project

Highly organized, taking individual initiative and accountability for driving results

Recognize issues quickly and determine how to get a resolution through creative and effective problem solving

Excellent communication and relationship skills with ability to engage, influence, and inspire partners to drive teamwork and deliver results

Curiosity to know how things work and ability to use that knowledge to make connections and find opportunities with an entrepreneurial mindset and strong bias toward action