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Ultimate Staffing · 2 days ago

Customer Care Representative

Los Angeles County, CA

Full-time

Onsite

New Grad, Entry Level

$22/hr - $24.50/hr

Ultimate Staffing is seeking a Customer Care Representative to join their team in Agoura Hills. The role involves processing major account mobile device orders and responding to client inquiries via phone and email.

EmploymentHuman ResourcesManufacturingStaffing Agency

Comp. & Benefits

Hiring Manager

Abe Diaz

Responsibilities

Process mobile device orders daily for assigned major accounts. This includes submitting orders received through their internal software to the wireless carrier ordering portals or to their assigned wireless representative for fulfillment to the client end-user

Provide closed-loop follow-up regarding all orders by confirming shipment to end customers in a timely fashion

Interact with client to resolve issues with orders that have missing order information as well as potential issues regarding wireless equipment availability

Respond to incoming client questions regarding issues around activation, feature/function of mobile devices and lost or damaged devices. Questions may come from in-bound calls or emails

Track each incoming issue through our ticketing system to meet appropriate client Service Level Agreement metrics

Maintain accurate tracking status in their database and ensure follow-up of previous days unresolved order issues

Work as a team to ensure all client issues are resolved to the level possible on a daily basis

Mobile Device Management Capabilities

Qualification

Mobile Device ManagementCustomer RelationsFast Data EntryProject ManagementHigh Computer LiteracyDiplomacyProfessionalismAccuracyOral CommunicationWritten CommunicationTime ManagementAttention to Detail