Pacific Office Automation · 1 week ago
Field Copier Technician
Pleasanton, CA
Full-time
Onsite
Entry, Mid Level
$24/hr - $34/hrPacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. They are seeking a Field Copier Technician to join their service team in the Bay area, responsible for maintaining office equipment, building positive relationships with customers, and meeting productivity and financial targets.
CRMInformation TechnologySoftware
Responsibilities
Routinely demonstrates and creates a helpful and positive work culture
Encourages and builds positive relationships and communicates effectively with all co-workers and outside customers and vendors
Always conducts self in accordance with the companies Code of Conduct
Meet or exceed team productivity goals on key performance measurements
Meet or exceed all inventory integrity goals including line-item accuracy and dollar value variance
Meet or exceed financial targets including parts cost per call
Maintain technical knowledge on all products
Make recommendations to Branch Technical Manager for any identified service training needs
Assist Sales department with sales demos as requested
Perform service calls on those machines showing up on 'Excessive Activity and 3 and 30' report
Perform tech-assist calls with other members of the service team
Service machines for assigned account base consisting of major accounts, escalated accounts, etc. as assigned
Qualification
Required
Certification and/or hands-on experience with (at min.) one of the following product lines is required: Canon, HP, Lexmark – paid training on other manufacturer brands covered by POA if/as necessary based on specific market
Excellent communication skills, verbal and written; strong customer service skills
Strong relationship management skills with customers, vendors and employees within the company required
Exceptional mechanical aptitude & demonstrated skills required; and proven troubleshooting skills handling digital office equipment
Effective organizational skills with the ability to use good judgment in performing conflicting demands and managing priorities
Demonstrates initiative with the ability to seek out relevant information prior to making timely decisions
Must have strong ethics and work as an effective, collaborative team member
Strong Computer literacy - Fiery / controller experience is a plus
A self-starter with the ability to work extra hours as necessary and during peak periods
Benefits
Medical/Dental/Vision/Life insurance plans
Matched 401k
PTO, Vacation, Sick Leave
FSA/HSA Programs
Paid training and certification
Company vehicle
Company paid trips
Company
Pacific Office Automation
Pacific Office Automation deals in office management solutions, offering state-of-the-art technology
Founded in 1976
1001-5000 employees
H1B Sponsorship
Pacific Office Automation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageLeadership Team
T
Terry Newsom
CEO
Recent News
2026-01-16
2025-09-09
Company data provided by crunchbase