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Department of Behavioral Health and Developmental Services · 14 hours ago

Crisis Training & Utilization Manager

Richmond, VA

Full-time

Hybrid

Mid Level

$0/yr - $86K/yr

The Department of Behavioral Health and Developmental Services (DBHDS) is seeking a motivated individual to serve as a Crisis Training and Utilization Specialist in the Crisis Operations division. This position supports the statewide crisis system by ensuring consistent, effective use of the statewide VCC platform and other training resources.

Hospital & Health Care

Responsibilities

Monitoring and analyzing VCC utilization and data quality

Developing and delivering user training and supporting resources

Facilitating stakeholder groups focused on module improvement and workflow consistency

Collaborating with crisis system leaders, regional partners, and the VCC development team

Communicating updates, best practices, and system enhancements to end users

Qualification

Crisis services experienceData analysis proficiencyWeb-based application proficiencyFacilitation skillsProject management backgroundStakeholder engagement experienceSystem enhancement processesVirginia Crisis Connect experienceBehavioral health systems familiarityCommunication skills

Required

Experience in behavioral health, crisis services, or system implementation

Strong facilitation skills with experience leading workgroups or training sessions

Experience engaging organizational leadership and direct service staff

Technical proficiency with web-based application

Proficiency in data analysis and ability to create and use utilization reports

Excellent written and verbal communication skills

Preferred

Experience with Virginia Crisis Connect (VCC) or similar crisis response platforms

Familiarity with state-level behavioral health systems and crisis response models

Background in project management or system enhancement processes

Company

Department of Behavioral Health and Developmental Services

The Department of Behavioral Health and Developmental Services seeks to promote dignity, choice, recovery, and the highest possible level of participation in work, relationships, and all aspects of community life for individuals with mental illness, developmental disabilities or substance-use disorders.

Founded in 1906