Headsbase ยท 12 hours ago
Helpdesk Associate
Ocean County, NJ
Full-time
Onsite
New Grad, Entry LevelHeadsbase is seeking a qualified Helpdesk Associate to join their frontline support team. This role involves handling IT support tasks such as troubleshooting client issues, managing helpdesk tickets, and assisting with user setups. The position is ideal for individuals beginning their IT careers, offering mentorship and a clear path for advancement.
Management Consulting
Responsibilities
Respond to and resolve support tickets (email, connectivity, login issues, password resets, printer issues)
Follow documented SOPs and escalation procedures
Assist with user setup, password resets, and basic Microsoft 365 support
Perform workstation preparation, software installations, and peripheral configuration
Document ticket resolutions and client interactions clearly
Communicate status updates to clients and internal teams
Support onboarding tasks such as account provisioning and device labeling
Escalate complex issues to Tier 2/3 Engineers as needed
Qualification
Required
Experience in any IT environment (helpdesk or MSP experience preferred but not required)
Familiarity with Microsoft 365, Windows 10/11 Pro, and basic networking concepts
Strong written and verbal communication skills
Ability to follow procedures and work within a ticketing system
Detail-oriented and reliable with a customer-first mindset
Knowledge of IT helpdesk tools such as Syncro, ConnectWise, Autotask, and Intune is a plus
Experience in any IT environment (MSP experience preferred, not required)
Familiarity with Microsoft 365 and Windows 10/11 Pro
Strong written and verbal communication skills
Ability to follow procedures and work within a ticketing system
Detail-oriented, reliable, and customer-focused
Proactive in offering solutions to problems
Company
Headsbase
At Headsbase, we help organizations strengthen their workforce through modern talent solutions.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase