Optum ยท 11 hours ago
Bilingual English and Spanish Customer Service Representative
United States
Full-time
Remote
Entry Level
$16/hr - $27.69/hr
1+ years expOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The Bilingual Customer Service Representative will answer incoming calls from healthcare providers, resolve issues, and build relationships while navigating complex computer systems.
EducationHealth CareMedicalPharmaceutical
Responsibilities
Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff
Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
Qualification
Required
High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
Experience listening skillfully, collecting relevant information, building rapport and responding to customers in a compassionate manner
Skilled in problem solving to quickly assess current state and formulate recommendations
1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
Bilingual Fluency in English and Spanish
Ability to work full time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 7:00pm CST. It may be necessary, given the business need, to work occasional overtime
Preferred
Health care experience
Benefits
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
Optum
Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.
10001+ employees
H1B Sponsorship
Optum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (648)
2024 (559)
2023 (620)
2022 (851)
2021 (593)
2020 (438)
Funding
Current Stage
Late StageLeadership Team
Daniel Castillo
Chief Executive Officer, Optum Care Delivery
J
Jay Green
Chief Financial Officer
Recent News
2025-11-29
2025-11-19
2025-11-07
Company data provided by crunchbase