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Southwestern Michigan College · 13 hours ago

Staff - Technical Support Specialist

Dowagiac, MI

Full-time

Onsite

Lead/Staff

$18.50/hr - $19/hr

Southwestern Michigan College is seeking a Staff - Technical Support Specialist to provide technical information, support, advice, and assistance for campus-wide computer hardware, software, audio visual, and network systems. The role involves on-site work to modify, install, clean, and repair various technical equipment while collaborating with IT & IS on project development and deployment.

Higher Education

Responsibilities

Administrate Windows Active Directory & group policy

Administrate Filewave software for computer management and software deployment

Administrate printing systems and server configuration

Set up equipment for employee use

Install and perform minor repairs to hardware, software, audio visual and printer equipment

Monitor security and anti-virus/malware protection and perform any necessary maintenance required to improve system integrity

Recommend and install software updates as required using automated process if possible

Maximize use of hardware and software by training users; interpreting instructions; answering questions

Troubleshoot DirecTV and Cable television connection throughout campus

Provide support backup for audio visual equipment in the classrooms

Perform OS upgrade and patches as needed to PCs, Laptops, Macs, IPads, and servers

Diagnose and resolve client issues within a timely basis

Notify supervisor of project and work-order status, and advanced issues

Maintains documentation on how to repair and solve issues using the ticket system knowledge base

Perform equipment inventory and distribution

Provide recommendation for AV, computer and software updates and improvements

Maintains client confidence and protects operations by keeping information confidential

Maintains professional and technical knowledge

Administrate printing systems and server configuration

Contributes to team effort by accomplishing related results as needed

Assist in the creation, maintenance, implementation, and sustainment of Help Desk roadmap to include but not limited to budgeting, equipment lifecycle, and capital expenditures for the department

Qualification

CompTIA A+ certificationCompTIA Network+ certificationWindows Active DirectorySCCMFileWavePrint management systemsCommunication skillsProblem solving skills