NR Consulting · 1 month ago
Bilingual Customer Service Representative (French)
United States
Full-time
Remote
New Grad, Entry LevelNR Consulting is seeking a Bilingual Customer Service Representative (French) to respond to phone and email inquiries regarding insurance and annuity products. The role involves engaging with callers, analyzing their issues, and providing appropriate responses while maintaining a professional image.
ConsultingInformation TechnologyStaffing Agency
Responsibilities
Engages caller, asks probing questions, as necessary, to determine the nature of the call and analyzes the issues of concern. Uses online systems to search for and secure the information needed to answer the callers inquiry and provide the appropriate response. Responds to general and detailed questions from policyholders and field force on life insurance (old and new), ownership rights, cash values, accounting and taxation, tax sheltered/non tax sheltered annuities (FPA, SPA, Vantage) and SPIA, settlement options and fraternal rules as appropriate and within guidelines
Follows procedures for release of specific policyholder information; assesses customer and field force needs for Home Office assistance. Forwards standard or special action requests to appropriate department to comply with callers request for written correspondence
Reviews and determines nature of email inquiries, analyzes the issues and either responds or directs the inquiry to the proper department. Serves as liaison between company’s website and its departments
Performs other customer service related duties, e.g. if French/English, translates for other business areas
Routinely reads departmental communications, product updates and other tools to stay current with organizational developments
Performs other customer service related duties as requested by supervisor
Qualification
Required
Experience providing outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfaction
An effective communicator who understands the importance of listening, being empathetic, and remaining professional in a conversational manner
Solid written communication skills
Ability to work and grow in a fast-paced, high-volume call center environment
Willingness to learn new skills and ability to adjust to changes quickly
Open to feedback to support your performance and development
Solid computer and multi-tasking skills
Ability to speak French Canadian
High school diploma or equivalent required
Preferred
college degree or currently pursuing
Company
NR Consulting
NR Consulting is an information technology consulting firm that offers contingent hiring, direct hires, and managed IT services.
Founded in 2017
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Sharabh Goyal
Founder & CEO
Company data provided by crunchbase