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Stellantis · 22 hours ago

Issue Resolution Engineer

Auburn Hills, MI

Full-time

Onsite

Senior Level

5+ years exp

Stellantis is a global automotive company seeking an Issue Resolution Engineer to manage and coordinate the resolution of technical issues in their Premium Infotainment team. The role involves acting as the primary technical interface with suppliers, ensuring thorough investigation and documentation of issues while providing regular updates to stakeholders.

AutomotiveIndustrial ManufacturingRetailTransportation

H1B Sponsor Likely

Responsibilities

Own assigned issues from intake through closure, ensuring timely and effective resolution

Manage issues reported by internal teams, external customers, and field data, coordinating directly with suppliers

Ensure each issue has a clearly defined problem statement, confirmed root cause, corrective action, and validation plan

Drive issues to closure by confirming fixes are implemented, verified, and documented

Act as the primary technical point of contact with suppliers for issue resolution activities

Lead technical discussions and reviews with suppliers to ensure alignment on root cause analysis and fix strategy

Ensure suppliers provide clear fix plans, including timelines, software/hardware changes, and target software versions

Challenge and validate supplier analyses to ensure robust and sustainable solutions

Lead and participate in regular internal meetings to provide status updates, risks, and next steps

Ensure clear communication between suppliers and internal teams, including engineering, validation, quality, and program management

Prepare and deliver concise updates for stakeholders and leadership, including issue status, mitigation plans, and timing

Support escalations when issues are blocked or at risk

Perform hands-on vehicle-level investigations to collect logs, measurements, and other data required by suppliers

Support and participate in ride-and-drives, vehicle evaluations, and radio validation activities

Reproduce issues in vehicles when required to support root cause analysis

Collaborate with validation and test teams to confirm fixes resolve the issue without regressions

Ensure all issues are accurately documented in the appropriate tracking systems working together with the Issue Management team

Capture root cause, fix details, validation evidence, and lessons learned prior to issue closure

Support continuous improvement by identifying recurring issues and contributing to preventive actions

Qualification

Automotive engineeringIssue resolutionSupplier managementVehicle testingRoot cause analysisEmbedded softwareData collectionCommunicationProblem-solvingOrganizational skills

Required

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related field

A minimum of 5 years of experience in automotive engineering, issue resolution, validation, or supplier management roles

Strong experience working directly with suppliers on technical issue resolution

Hands-on experience with vehicle testing, data collection, and validation activities

Knowledge of automotive systems, embedded software, and vehicle development processes

Strong communication skills with the ability to lead technical discussions across organizations

Preferred

Strong problem-solving and root cause analysis skills

Hands-on, proactive mindset with willingness to work directly on vehicles

Ability to lead and influence suppliers and cross-functional teams without direct authority

Strong organizational and documentation skills

Ability to manage multiple issues simultaneously and drive them to closure

High ownership, accountability, and sense of urgency

Benefits

Comprehensive Health & Well-being Coverage

Family Building Benefit

Generous Paid Time Off

Competitive Retirement Savings Plans

Income Protection & Insurance Options

Company Vehicle Lease Program

Support for Your Growth and Giving Back

Tuition reimbursement

Student loan refinancing programs

18 paid volunteer hours each year to make a difference in your community

Company

Stellantis

Glassdoor3.7

Stellantis is an Franco-Italian-American automotive holding company that manufactures automobiles.

Founded in 2021

Hoofddorp, Noord-Holland, NLD

10001+ employees

https://www.stellantis.com/

H1B Sponsorship

Stellantis has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (2)

2024 (3)

2023 (2)