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Wavelo · 5 days ago

Vice President, Professional Services

United States

Full-time

Remote

Director/Executive

$223K/yr - $247K/yr

10+ years exp

Wavelo is a SaaS business focused on modernizing the operations of communication service providers. The Vice President of Professional Services is responsible for building and scaling a Professional Services organization that enhances customer value and retention while ensuring efficient delivery and financial performance.

SoftwareTelecommunications

Responsibilities

Define the Professional Services strategy to support a SaaS, subscription-first business model

Design service offerings that prioritize standardization, configurability, and reuse over custom development

Ensure services accelerate customer onboarding, platform adoption, and value realization

Partner with Product to influence roadmap decisions that reduce implementation complexity over time

Own end-to-end delivery of implementations, integrations, migrations, and upgrades

Establish scalable delivery models leveraging templates, playbooks, automation, and partner ecosystems

Drive continuous improvement in delivery velocity, quality, and predictability

Balance in-house delivery with system integrators and regional partners where appropriate

Own the Professional Services P&L with a strong focus on gross margin, utilization, and cost control

Ensure accurate scoping, pricing, and SOW development aligned to SaaS economics

Partner with Sales on deal strategy to avoid over-customization and margin erosion

Improve forecasting accuracy and capacity planning to support growth

Ensure Professional Services contributes directly to customer satisfaction, retention, and net revenue retention

Act as an executive sponsor for strategic accounts and complex implementations

Identify opportunities for expansion services tied to new modules, features, or geographies

Support renewals and expansions through strong delivery outcomes and executive engagement

Lead and scale a team of implementation consultants, solution architects, and software engineers

Build career paths, performance frameworks, and leadership development for services talent

Foster a culture focused on accountability, continuous improvement, and customer impact

Ensure hiring plans align with product roadmap and go-to-market priorities

Work closely with Product, Engineering, and Customer Success to reduce delivery friction and improve platform usability

Partner with Sales, Marketing, and Finance on packaging, pricing, and go-to-market alignment

Collaborate with Finance and Legal on contracts, revenue recognition, and compliance

Qualification

Professional Services leadershipSaaS telecom experienceP&L managementTelecom SaaS platformsCustomer value realizationChange leadershipExecutive communicationTeam leadershipCross-functional collaboration