NTT DATA North America · 13 hours ago
Public Cloud Billing Subject Matter Expert (SME)
Austin, TX
Full-time
Hybrid
Senior Level
5+ years expNTT DATA North America is a leading business and technology services provider, and they are seeking a Public Cloud Billing Subject Matter Expert (SME) to join their team. The SME will oversee invoicing, chargeback, and financial management processes for IT services, focusing on public cloud environments and ensuring accurate and transparent billing practices.
ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
Responsibilities
Lead the implementation and ongoing support of ITFM billing and chargeback processes for public cloud services
Compile, validate, and reconcile resource unit (RU) and usage data using approved tools and methodologies
Identify and resolve data feed issues, apply approved rates, and aggregate charges to ensure accurate invoicing
Maintain account code tables to support accurate billing, tracking, and reporting
Ensure billed charges are traceable by service, product, and component through standardized tagging
Coordinate with internal and external stakeholders to review preliminary monthly charges and RU volumes
Present, validate, and finalize monthly invoices and supporting documentation using designated billing tools
Provide documented variance explanations for changes in RU costs and volumes in accordance with established thresholds and reporting requirements
Research, analyze, and resolve billing and invoice disputes in a timely manner
Process prior period adjustments (PPAs) and calculate interest where applicable
Respond to service credit requests and process credits in accordance with service level agreements (SLAs)
Monitor and resolve ServiceNow requests within defined SLA timelines
Prepare historical and forecasted utilization and cost reporting, including rolling 18‑month forecasts
Update forecasts based on technology changes, capacity planning, and service decommissioning
Prepare and present customer‑facing budget reports to support annual operating budgets and biennial Legislative Appropriations Requests (LAR)
Qualification
Required
5+ years of experience in IT financial management, billing, and chargeback processes within large‑scale cloud or hyperscaler environments
5+ years of experience with cloud billing, resource unit tracking, and financial tools or systems (e.g., ITFM platforms, ServiceNow)
Demonstrated experience navigating and resolving complex billing disputes and implementing process improvements
Preferred
Strong analytical skills, including variance analysis, forecasting, and financial reporting
Experience supporting public sector or shared services environments
Ability to manage large datasets and prepare detailed reports for audit and compliance reviews
Experience supporting budget planning, legislative appropriations, and multi‑year financial forecasting
Strong written and verbal communication skills with the ability to partner effectively with technical and non‑technical stakeholders
Company
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services.
10001+ employees
H1B Sponsorship
NTT DATA North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)
Funding
Current Stage
Late StageLeadership Team
John Barr
Vice President - Insurance Strategy
Recent News
2025-12-05
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