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Casey's · 1 day ago

IT Operations Analyst

Ankeny, IA

Full-time

Onsite

Mid Level

$60K/yr - $79K/yr

3+ years exp

Casey's is seeking an IT Operations Analyst to support the systems and applications that are essential to their business operations. The role focuses on ensuring the stability and efficiency of the infrastructure by monitoring production processes, resolving data errors, and providing advanced support for escalated requests.

E-CommerceFood and Beverage

No H1B

Responsibilities

Serve as primary contact supporting day to day operations and services of infrastructure by monitoring and responding to incidents submitted to the service management platform

Ensure performance of the infrastructure including provisioning and modifying servers and cloud-based resources is maintained at a high-level

Monitor production systems for availability, capacity, and performance

Maintain accurate and current technical and support documentation in the form of specifications, run books, data flows, and additional technical documentation

Assist with monitoring production to support high availability to users according to Service Level Agreements (SLAs). Monitor production logs for any issues and address immediately to minimize end user impact. Log Service Requests (SRs) and work with support resources, both internal and 3rd party, to remediate issues

Assist with ensuring that all change management governance controls adhere to established standards (i.e., proper approvals are acquired) prior to making a configuration change

Build relationships and work collaboratively within the operations team and across the organization

Provide basic training and mentorship to less experienced team members to demonstrate the issue and appropriate methods of performing functions to grow team member expertise on their systems

Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, servers, storage, backup, operating systems, and core applications

Configures network hardware in a timely manner to ensure store uptime is of utmost importance

Support multiple technical teams in a 24 x 7 environment with high uptime

Works closely with our internal Help Desk and Managed Network Service provider to make sure store connectivity is performing optimally

Collaborates with infrastructure and operations teams to automate manual support tasks and/or to remediate reoccurring events

Perform other duties as assigned

Qualification

Cloud applicationsITIL toolsApplication designBachelor's degreeTechnical support experienceTroubleshooting practicesInterpersonal skillsVerbal communicationWritten communicationTeam collaboration

Required

This position requires authorization to work in the U.S. without the need for employment-based immigration sponsorship now or in the future

Bachelor's degree in Business, Information Technology, or related field, or equivalent work experience is required

Minimum of 3 years' experience in supporting/working with applications and other technology like the assigned systems

Knowledge of application design, configuration and module set up

Excellent interpersonal, verbal, and written communication skills, including the ability to explain data and findings to a non-technical audience

Ability to work in team environment with pressure of competing deadlines and frequent interruptions in a fast-paced, constantly changing environment

Ability to collaborate and build relationships across IT disciplines and teams including third parties

Ability to effectively review and identify circumstances and evidence of a problem and apply sound troubleshooting practices to diagnose the root cause of the problem

Will need to be available for after hours' on-call and system monitoring

Must be able to lift and carry up to 50 pounds

Minimum travel may be required