Southern Exteriors ยท 10 hours ago
Call Center Advocate
Jackson, GA
Full-time
Onsite
New Grad, Entry LevelSouthern Exteriors is seeking a highly motivated and customer-oriented Call Center Advocate to provide exceptional service to customers. The role involves addressing inquiries, resolving issues, and ensuring a positive experience in every interaction while maintaining professionalism and courtesy.
ConstructionService Industry
Responsibilities
Answer inbound calls from customers regarding inquiries, service requests, or complaints
Provide accurate information about products, services, policies, and procedures
Troubleshoot and resolve customer issues in a timely and efficient manner
Maintain a high level of professionalism and courtesy while interacting with customers
Document customer interactions and transactions accurately in the system
Follow up on pending issues to ensure they are resolved promptly
Collaborate with other team members and departments to address customer concerns
Meet or exceed performance metrics including call handling time, customer satisfaction, and first-call resolution
Continuously strive to improve product knowledge and customer service skills
Handle escalated customer complaints and resolve issues to customer satisfaction
Adhere to company policies and procedures while maintaining compliance with industry standards
Provide feedback to management on recurring issues or potential improvements
Other duties as assigned by manager
Qualification
Required
High school diploma or GED
Strong verbal and written communication skills
Ability to remain calm and professional in high-pressure situations
Excellent problem-solving abilities and attention to detail
Strong organizational skills and ability to multi-task effectively
Proficient in using computers and customer service software
Ability to work independently and as part of a team
Preferred
Previous experience in a customer service or call center environment
Company
Southern Exteriors
Southern Exteriors is a provider of exterior home services intended for residential and commercial buildings.
Founded in 2000
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-05-07Acquired
Leadership Team
Joseph McDermid
President & CFO
Jason Allbritton
Chief Commercial Officer (CCO)
Recent News
2024-05-20
Company data provided by crunchbase