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Freeman's Auctions · 17 hours ago

Client Services Associate

Chicago, IL

Full-time

Onsite

Entry Level

2+ years exp

Freeman's Auctions is one of the leading fine art auction houses in the U.S., known for its exceptional client satisfaction. The Client Services Associate plays a vital role in managing day-to-day inquiries and ensuring a seamless client experience while supporting various departments within the organization.

ArtAuctionsE-CommerceOnline Auctions

Responsibilities

Ensure the front office opens on time and is fully prepared for daily operations

Answer incoming calls and assist clients directly or route inquiries to the appropriate team member

Handle and/or direct inquiries related to bidding, invoices, payments, sales tax, shipping, post-sale offers, and potential consignments

On auction days, assist in-person bidders with paddle registration, absentee bids, and telephone bid requests

Process payments for walk-in clients

Schedule, manage, and monitor all client appointments

Coordinate property pick-ups and ensure items are prepared for timely release

Assist clients with condition report requests for upcoming auctions

Guide clients in navigating the Freeman’s website

Coordinate same-day courier services as needed

Support special events and auctions as required

Staff all previews when property is on display in the gallery

Manage office supply inventory for staff

Maintain a clean, organized, and professional conference area for client meetings, consignments, and pick-ups

Receive and distribute daily mail

Other duties as assigned

Qualification

Client service orientationAdministrative skillsMicrosoft Office proficiencyInterpersonal skillsOrganizational skillsMultitasking abilitiesProfessional demeanorCommunication skillsDetail-orientedTime management

Required

Associate's or Bachelor's degree preferred

2–3 years of relevant administrative or concierge-level experience; experience in the arts or auction industry is highly desirable

Excellent interpersonal and communication skills, both in person and by phone

Strong client-service orientation with a polished, professional demeanor

Proven administrative skills with the ability to respond effectively to client and colleague inquiries

Availability to work on-site Monday through Friday

Exceptional organizational, communication, and interpersonal skills

Strong client service orientation with professionalism and discretion

Detail-oriented with excellent follow-up, multitasking, and time management abilities

Proficient in Microsoft Office applications (e.g., Word and Excel)

Able to thrive in fast-paced environments, work under pressure, and meet strict deadlines

Highly motivated and eager to contribute to a dynamic team

Benefits

401(k) Retirement Savings Plan with Company Match.

Comprehensive Health Coverage – Choose from Medical, Prescription Drug, Vision & Dental Plans (PPO & HDHP options available).

Generous Paid Time Off.

11 Paid Holidays – Enjoy 11 company-paid holidays throughout the year.

Extended Holiday Office Closure.

Up to 12 Weeks of Fully Paid Parental Leave.

Company-Paid Short Disability Insurance.

Company-Paid Group Life Insurance.

Employee Assistance Program (EAP).

Flexible Spending Account (FSA).

Company

Freeman's Auctions

Freeman’s is a premier American auction house offering services in multiple categories including fine art, jewelry, design, books and manuscripts, furniture, decorative arts, antiquities, couture, and Asian works of art.

Founded in 1982

Chicago, Illinois, USA

51-200 employees