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Now Optics · 18 hours ago

Clinical Services Manager

Selma, TX

Full-time

Onsite

Entry, Mid Level

1+ years exp

Now Optics is among the nation’s fastest growing, full-service retail optical centers, dedicated to offering customer service and quality eyewear. The Clinical Services Manager will train and coach team members to ensure patients receive quality care and meet operational goals while driving sales and providing exceptional customer service.

EyewearHealth CareRetail

Responsibilities

Greet our patients as they enter the store, identify patients' needs to ensure an easy and memorable experience while providing information on products and services available

Drive sales to exceed personal and store daily, weekly and monthly revenue goals while delivering outstanding customer service experience

Resolve customer issues and increase customer satisfaction through proper troubleshooting and training of the team on troubleshooting techniques

Provide supervision, direction and guidance to the Doctor’s Technicians regarding but not limited to Diagnostic Pre-Testing, Local Mode and Digital Refraction, Contact Lens care and executing all PEG clinical standards

The role is responsible for ensuring all training guidelines, procedures, protocols, and certification requirements, and clinical standards developed by the Physicians Eyecare Group are being executed at the highest level

Maintain accurate, detailed patient records while ensuring confidentiality and compliance with HIPAA standards

Ensure store brand standards by performing basic housekeeping duties when necessary

Coach and train Doctor Technicians and their cross-trained counterparts on the proper insertion and removal of contact lenses for new and existing contact lens wearers

Oversee proper protocols for patient contact lens orders and diagnostic contact lens trials, while ensuring the maintenance of diagnostic lens inventory on a weekly basis or as needed

Qualification

Retail management experienceClinical leadership experienceCustomer/patient careOptical experienceCommunication skillsMS WordGoogle DocsTeam mentoringFlexibility