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University of the Incarnate Word · 15 hours ago

Office Manager-Health Services (Internal)

San Antonio, TX

Full-time

Onsite

Mid Level

3+ years exp

University of the Incarnate Word is a Catholic institution that welcomes diverse backgrounds, and they are seeking an Office Manager for Health Services. The Office Manager will provide essential administrative support, manage daily operations, and collaborate with staff and vendors to ensure efficient health services operations.

Higher Education

Culture & Values

Responsibilities

Develop and implement new office procedures as necessary to improve office flow and overall operations

Manage the daily operations including staff scheduling, cash reconciliation, charge entry, and operational checks and balances

Provide administrative support for daily operations of the practice

Assist with front desk duties to include scheduling, updating electronic health record, and patient verification of insurance

Collaborate with outside vendors, as appropriate

Order and maintain office supplies and equipment

Ensure compliance with personnel licensing and continuing education requirements for clinical personnel

Recruit, screen, hire and train staff and maintain personnel files

Communicate strategically to bring all student, provider, UIW community, and broader community issues, concerns, and/or requests to the appropriate person on a timely basis including but not limited to any potential risk management or quality control issues

Provide systematic and dependable follow up, as well as a high level of organization and preparedness

Coordinate Health Services programming for UIW , such as information fairs, health fairs, special events, outreach, and standardization of community presentations and promotions

Complete tasks on time. Use tracking tools to show progress and completion of business and administrative tasks

Provide sophisticated calendar management for Director of Clinical Health

Prioritize inquiries and requests while resolving conflicts with little guidance

Take notes/minutes and distribute meeting minutes, agendas and meeting packages

Arrange complex and detailed travel plans and itineraries, compile documents for travel-related meetings

Type memos, purchase requisitions, payment requests and other department forms and documents. Retain and maintain documents

Perform billing tasks, including generating bills, imputing EOB information, monitoring insurance and government payors for prompt receipt of money, create appeal documents and coordinate with the outside billing consultant

Serve as a liaison between patients and clinical staff and work toward ensuring efficiency and excellent customer service. Manage clinic grievances

Manage Health Services social media

Perform other duties as assigned

Create and manage data reports, to include quarterly volume and revenue reports

Create and maintain database and spreadsheet files

Provide electronic medical records (EMR) support for staff and providers, billing data analysis, and creation of reports

Provide EMR and billing follow up with billing agency to track denials, and balance billing

Maintain records, files, policies and procedures as required by American College Health Association (ACHA) Standards; revises same as indicated by Medical Director or ACHA accreditation

Manage CLIA Lab Certification management with staff

Completes credentialing and privileging for all providers in the clinic

Analyze monthly patient satisfaction survey data

Qualification

Microsoft Office SuiteEMR experienceMedical office billingMedical assistant certificationSpanish languageHigh level organizationTraining skillsCommunicationTime management

Required

High School diploma or equivalent

Three (3) years of medical assistant and EMR experience

Three (3) years medical office billing experience

Certification as a medical assistant

Ability and willingness to become a certified medical office manager within 2 years of assignment

High level of proficiency of Microsoft Office Suite and Excel

Ability to maintain a professional demeanor at all times

Must have high level organization skills

Ability to perform all duties in a manner that reflects the highest ethical and professional performance and communication

Adapt to and work effectively in a heavily bureaucratic environment which requires regular interaction with several levels within the organization and multiple outside regulatory agencies and vendors

Excellent communication skills; ability to effectively communicate information in a clear and understandable manner, both verbally and in writing

Ability to exercise sound judgment, discretion, tact, and diplomacy

Demonstrates effective time management skills and ability to multitask under pressure and meet deadlines

Effectively perform work of a highly sensitive and confidential nature that requires access to HIPAA and FERPA information

Ability to effectively train student learners

Ability to work effectively with individuals from diverse communities and cultures

Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA