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Lyra Health · 3 days ago

Customer Success Manager, Health Systems (California / Western Region)

Burlingame, CA

Full-time

Onsite

Mid, Senior Level

$85K/yr - $130K/yr

5+ years exp

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The Customer Success Manager will engage with health system partners, ensuring strong relationships and delivering results through collaboration and strategic initiatives.

Employee BenefitsHealth CareInformation ServicesInformation TechnologyMental Health

Culture & Values

Responsibilities

Serve as the primary relationship owner for our health system partners, maintaining regular contact with the customers’ benefits team members and other key stakeholders

Partner with marketing to develop and deliver engaging campaigns and workshops for your customers

Produce and regularly communicate customer reports

Collaborate internally with teams such as product, clinical, data science, legal, and others to effectively resolve customer requests and issues

Contribute to product roadmap planning, providing an important customer and patient voice, and champion new product offerings with your customers

Leave customers feeling supported and delighted after every interaction, such that they renew with Bend each year

Take ownership of referral volume for each of your customers, ensuring you exceed referral targets

Qualification

Customer success experienceHealthcare industry knowledgeProject management skillsCommunication skillsIntellectual curiosityRelationship buildingProblem solvingCollaboration

Required

5+ years experience in customer success/ or a related field, ideally in the area of health systems / health plans / Healthcare

Excellent communication skills-both verbal and written, with an emphasis on quickly gaining trust

Ability to innovate and creatively solve problems in a highly collaborative manner

Strong project management skills and a demonstrated ability to work successfully on cross-functional teams

Ability to prioritize and balance multiple customers

Strong relationship building skills; proven experience working with and influencing key decision makers (including executive level) and balancing the needs of internal and external stakeholders

Intellectual curiosity and self-awareness to identify knowledge gaps or development areas; ability to apply learnings and adapt to new situations

Ability to thrive in a fast environment - take initiative, prioritize, problem solve, and deliver

Willingness to travel (20%)