Scalence L.L.C. · 18 hours ago
Jr. Business Analyst
San Jose, CA
Full-time
Onsite
Entry Level
$60/hr - $62/hr
8+ years expScalence L.L.C. is seeking a Junior Business Process Consultant to help customers achieve their business outcomes by providing prescriptive guidance. The role involves driving consumption, adoption, and customer satisfaction on the ServiceNow platform by demonstrating the value of their investment.
Information Technology & Services
No H1B
Responsibilities
Act as the process expert using ServiceNow products following best practices
Define, re-engineer, and improve processes during workshops with key customer sponsors and stakeholders
Lead customer design workshops and support key customer process owners/Subject Matter Experts (SMEs)
Guide customers in completing required documentation such as business requirement workbooks
Draft functionality-focused user stories, acceptance criteria, and testing strategy
Implement the latest ServiceNow AI offerings and support internal unit testing
Drive customer unit and user-acceptance testing requirements
Prepare all customer-facing deliverables focused on process
Collaborate with the engagement manager to monitor for scope creep and resolve critical path technical issues
Qualification
Required
Applicants must be able to work directly for Artech on W2
Must have 8-10 years of experience as business analyst
Experience in analyzing current state processes and designing future-state processes within ServiceNow
Strong collaboration skills to work with clients, sponsors, and stakeholders
Proficiency in requirement gathering and translating business requirements into functional specifications and user stories
Platform expertise in ServiceNow, guiding customers towards configuration over customization
Experience supporting UAT and deployment
Conducting training and supporting change management for successful user adoption
Creating process documentation, user stories, acceptance criteria, and functional design documents
Experience with IT Service Management (ITSM) & ITIL processes
Knowledge of IT Asset Management (ITAM – HAM/SAM) and IT Operations Management (ITOM)
Familiarity with CMDB /CSDM
Certifications such as CIS – ITSM, CIS-HAM, CIS-SAM, CIS-DF, CIS – CSM or CIS – FSM, CSA, ITIL v4
Benefits
Inclusive and diverse work environment
Opportunities for professional development and growth
Supportive team culture focused on collaboration and innovation
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase