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Fox Communities Credit Union · 1 day ago

ASSISTANT BRANCH MANAGER

Green Bay, WI

Full-time

Onsite

Mid, Senior Level

3+ years exp

Fox Communities Credit Union is a community-based credit union dedicated to serving over 130,000 members. They are seeking an Assistant Branch Manager to oversee day-to-day activities of the branch team, promote the organization's mission, and ensure high-quality member experiences.

BankingFinancial ServicesInsurance

Growth Opportunities

Responsibilities

Promoting and upholding the Fox Purpose, Mission, Vision, and Values

Assisting the Regional Branch Manager with hiring, onboarding, and training of new team members for the branch team

Supporting the growth and development of the branch team by partnering with department leaders to provide daily performance coaching and growth and development coaching to team members

Monitoring branch goals and other performance and operational measures, and working with the Regional Branch Manager to ensure that appropriate steps are taken to correct unsatisfactory results

Overseeing service and staffing levels of the branch, including MRO team members, to make sure the branch has adequate coverage and is responding to members’ needs quickly while ensuring the members’ overall experience is of the highest quality

Assisting with organizing and leading monthly team meetings to discuss areas needing improvement, changes to procedures or services, new developments, and to present general information and updates

Monitoring all branch activities to ensure compliance with established credit union policies and procedures

Monitoring key products/sales within the branch office to ensure profitable and sound business practices for the credit union, a high quality of service for members, and that team members are maximizing opportunities to sell products

Building strong member relationships by uncovering member needs and suggesting relevant products and services; ensuring the branch team is also maintaining this high standard

Coaching team members on their service, technical, and cross sales skills

Ensuring branch facilities are maintained and serviced appropriately

Acquiring training and maintaining current knowledge as a loan interviewer to help with overflow consumer lending needs at the branch

Maintaining communication with Regional Branch Manager regarding branch team members, general building maintenance, and members

Representing the credit union as appropriate in its relationships with members, sponsor organizations, suppliers, other financial institutions, and similar groups

Confidentially, accurately, and effectively processing member transactions and account maintenance (including opening new accounts as branch needs require), and assisting members with problem resolution as needed

Utilizing Gallup Resources to improve the engagement of team members

Qualification

Financial industry experienceLeadership experienceInterpersonal skillsBilingual (English/Spanish)Time managementProblem solvingCoaching skillsOrganizational skillsCommunication skills