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Onebrief · 18 hours ago

Partner Engagement Manager, Air Mobility Command

St Louis, MO

Full-time

Onsite

Senior Level

Onebrief is a collaboration and AI-powered workflow software company designed specifically for military staffs. As a Partner Engagement Manager, you will own the entire customer relationship, rapidly expand product usage, and communicate user needs to the product team while supporting military commands.

Information TechnologyMilitaryProductivity ToolsSoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Own the entire customer relationship, from users up to Generals

Rapidly expand product usage until :100% of AMC workflows are in Onebrief

Clearly communicate user needs to the product team

Maintain a high product proficiency, and excite the customer about each product improvement

Instill the Onebrief brand image

Enable our expansion to Allies and Partners

Lead or support exercises

Use your observations of our users to recommend product improvements

Provide face-to-face and remote customer support

Develop an understanding of customer social dynamics in order to support renewals and future sales

When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team

Qualification

Operational planningMilitary planning exercisesCustomer supportTechnical skillsNavigating government organizationsInterpersonal skillsProblem-solvingCommunication skillsAdaptability

Required

Top Secret clearance with eligibility for SCI

Proven experience in leading operational planning within a military context, preferably at multi-star headquarters

Exposure to large staff planning, through classical training in Professional Military Education or through service experience

Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks

Proven ability to expand business presence within a region, with emphasis on software or technology solutions

Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams

Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters

Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes