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City of Baltimore · 1 day ago

Project Manager, Grant Service Specialist III (NCS) - Mayor's Office of Performance and Innovation

Baltimore, MD

Full-time

Onsite

Mid Level

$66K/yr - $113K/yr

3+ years exp

The City of Baltimore is seeking a Project Manager to coordinate cross-agency delivery work and maintain execution visibility across the OPI portfolio. The role involves managing portfolio tracking systems, leading agile ceremonies, and ensuring effective knowledge management practices. The Project Manager will support executive operations and contribute to quality assurance and field operations.

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Responsibilities

Maintain a unified, accurate view of the OPI portfolio across programs, products, and tiger teams, including milestones, owners, dependencies, risks, and next steps

Produce the weekly status report / Book of Business for OPI leadership, including variance notes, key decisions needed, and escalation items

Produce monthly progress reports that summarize outcomes, delivery progress, risks/issues, and 'what changed' updates suitable for executive audiences

Establish and maintain lightweight portfolio standards (status hygiene, definitions for RAG status, milestone quality, decision logs)

Coordinate Tiger Team operating cadences (intake, kickoff, scope alignment, milestone planning, workplan tracking, closeout)

Facilitate cross-functional planning sessions to confirm goals, measures, and delivery plans; ensure action items are captured and closed

Track cross-agency dependencies and decision points; ensure timely routing to sponsors and leadership when decisions are needed

Support 'end-to-end' delivery by aligning product/data/ops workstreams with agency operational reality (staffing, constraints, approvals, timelines)

Lead agile ceremonies for priority initiatives as needed (stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives)

Facilitate retrospectives and translate learnings into concrete process improvements, updated templates, and operating norms

Maintain delivery artifacts such as sprint boards, release plans, runbooks, and acceptance criteria in coordination with program and technical leads

Own SharePoint governance for OPI: information architecture, permissions/access groups (in coordination with IT), versioning practices, and content lifecycle/archiving

Maintain and continuously improve OPI's 'how we work' system: templates, playbooks, meeting notes standards, decision/change logs, and project archives

Maintain role-based documentation (who owns what), contact lists, escalation paths, glossary/acronyms, and links to KPI/data dictionaries

Provide operational support to the Director's Office: scheduling priority meetings, maintaining agendas, coordinating pre-reads, and ensuring follow-up and action capture

Support onboarding/offboarding logistics, access requests, and basic tool/process enablement across OPI in coordination with relevant owners

Coordinate internal communications for portfolio updates and operating announcements in partnership with leadership

Support quality and readiness practices for launches (basic UAT coordination, acceptance criteria tracking, 'go-live' checklists, post-launch reviews)

Ensure that completed projects have clear closeout documentation: what shipped, what changed, measures impacted, and lessons learned

Qualification

Agile MethodologiesSharePoint GovernanceProject ManagementPortfolio ManagementQuality AssuranceMeeting FacilitationExecutive WritingContinuous ImprovementTeam CoordinationData ManagementRisk ManagementOperational SupportProcess ImprovementTool ProficiencyDocumentation PracticesCommunication Skills

Required

Bachelor's degree in business, public administration, communications, information systems, or a related field; or equivalent experience

Three or more years in project management, PMO, portfolio operations, or delivery coordination

Demonstrated ability to manage multiple concurrent initiatives, maintain delivery discipline, and surface risks early with clear mitigation options

Strong meeting facilitation skills; converts discussions into decisions, actions, owners, and deadlines; closes the loop

Strong executive writing skills for status reporting and decision memos, including clear variance and escalation narratives

Experience leading agile ceremonies and maintaining delivery artifacts (backlogs, sprint plans, roadmaps, release notes)

Ability to facilitate retrospectives and translate learning into improved processes and templates

Ability to design and maintain SharePoint information architecture, permissions, versioning, and documentation standards so artifacts are current, discoverable, and reusable

Strong documentation practices (READMEs, templates, decision/change logs, meeting notes)

Keep contact lists current; coordinate with IT to ensure Active Directory groups reflect staffing and access needs

Curate reusable templates for OPI artifacts

Maintain glossary/acronyms, links to KPI and data dictionaries, and contact lists for data and process owners

Coordinate with program managers to document test plans, acceptance criteria, and traceability from requirements to tests

Support the Inspections program for routine city services and operations

Participate in post-launch reviews; capture what changed, lessons learned, and playbook updates

SharePoint (advanced), Microsoft 365, and at least one work management tool (Planner, Jira, Azure DevOps, or equivalent)

Office productivity suite; basic diagramming/whiteboarding tools