Apply on Employer Site

Waste Connections · 2 days ago

Collections Representative- Queens NY

Jamaica, NY

Full-time

Onsite

Entry Level

$25/hr - $28/hr

1+ years exp

Waste Connections is the leading provider of sustainable waste and recycling solutions serving the New York City metropolitan area. They are seeking a detail-oriented Collections Representative to manage delinquent accounts through outbound calls, customer payments, and resolving billing-related issues.

Environmental ConsultingEnvironmental EngineeringRecycling

Responsibilities

Monitor and follow up on past-due accounts to ensure timely resolution

Contact customers via phone, email, and written correspondence to collect outstanding payments

Make 70–80+ outbound calls daily on delinquent accounts, managing automated call systems

Collaborate with managers and departments to strategize and execute monthly collection plans

Maintain accurate notes in customer portfolios

Negotiate payment plans and settlements within company guidelines

Provide assistance with online payments

Meet or exceed collection targets and departmental goals

Handle difficult customer interactions and escalate calls when necessary

Report results to management

Qualification

Collections softwareNegotiation skillsProblem-solving skillsMicrosoft OfficeCustomer service experienceVerbal communicationWritten communicationAttention to detailIndependent workCollaborative work