LanceSoft Inc., ยท 3 days ago
Employee Relations Specialist
United States
Contract
Remote
Entry Level
$21/hr - $22/hr
2+ years expLanceSoft Inc. is seeking an Employee Relations Specialist to serve as the primary point of contact for colleagues, providing guidance on various issues such as performance and policy interpretation. This role involves responding to colleague inquiries, offering solutions, and collaborating cross-functionally to ensure effective resolution of concerns.
Information Technology & Services
Responsibilities
Serving as first point of contact for our leaders and colleagues by a centralized phone system and perform real time issue spotting to effectively resolve issues/concerns. For issues that require additional research or investigation, documenting all pertinent and relevant call details and consultation provided during the intake and assigning the case to the accurate team for resolution, including assignment of case categorization and priority
Effectively leveraging resources to achieve first contact resolution and provide proactive support to colleagues
Assisting with policy interpretation, and the application of policies and the Code of Conduct
Consulting with leaders regarding colleague discipline and performance issues
Responding to colleague inquiries, escalating to the appropriate team for further review and consultation when necessary
Responding to general inquiries related to workforce reduction, escalating concerns where appropriate
Providing cross-functional support to other areas of the business, as appropriate
Demonstrating empathy, putting people first and inspiring trust with our colleagues
Interacting and effectively influencing colleagues within all levels of the organization
Making sound, constructive business decisions, mitigating risk and adverse exposure to the Company while upholding what is right for the business and the colleagues we serve
Collaborating cross-functionally to achieve desired outcome
Demonstrating knowledge of current state and federal employment/labor laws and regulations
Qualification
Required
Leadership experience can substitute for 2+ years of practical experience and understanding in Employee Relations, Labor Relations, or as an HR Generalist
Preferred
Prior mentoring, leadership, mediation, or consulting experience
Knowledge of current state and federal employment/labor laws and regulations
Solid real time problem solving and decision-making skills
Certifications: PHR/SPHR and/or CP/SCP (SHRM)
Company
LanceSoft Inc.,
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
5001-10000 employees
H1B Sponsorship
LanceSoft Inc., has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageCompany data provided by crunchbase