Help Desk Technician - Norfolk, VA jobs in United States
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Xylem Tree Experts · 1 week ago

Help Desk Technician - Norfolk, VA

positionNorfolk, VA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
date0+ years exp

Xylem Tree Experts is committed to providing superior support to their employees and ensuring the successful operation of their information technology systems. They are seeking a qualified IT help desk technician to assist employees with computer systems, hardware, and software issues, both remotely and in person.

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H1B Sponsor Likelynote

Responsibilities

Respond to tech inquiries via email, through online chats, over the phone, or in person
Inform employees about IT products and services
Walk employees step-by-step through the problem-solving process
Help with troubleshooting hardware and software
Follow up to ensure satisfactory service
Communicate feedback to the appropriate internal team members

Qualification

Troubleshooting hardware/softwareCustomer serviceOffice 365Problem-solving skillsEagerness to learnVerbal communicationWritten communicationTeam-oriented mindset

Required

Excellent problem-solving and analytical skills
Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
The ability to break down technological processes and deliver clear, step-by-step instructions
Patient, friendly demeanor with a great aptitude for listening
Strong verbal and written communication skills
Commitment to providing exceptional customer service
6 months experience in IT
Position requires employee to be able to pass a background check and drug screen as required for this job
Must meet I-9 requirements

Preferred

Passion for problem-solving and customer service
Tech savvy, with experience working in a tech-related field
Ability to diagnose and resolve a variety of technical issues
Team-oriented mindset with an openness to constructive feedback
Eagerness to learn new technologies and systems
1 year of experience working as an IT help desk technician or in a similar customer support role, with desktop support
Office 365 experience preferable

Benefits

Health insurance benefits for medical, vision, and dental
Option for enrollment in a 401K

Company

Xylem Tree Experts

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Xylem Tree Experts offers line clearance tree trimming, vegetation management, and residential and commercial tree care services.
dateFounded in 1974
location
Norfolk, Virginia, USA
people-size5001-10000 employees
web-link
https://www.xylemtree.com

H1B Sponsorship

Xylem Tree Experts has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)

Funding

Current Stage
Late Stage
Total Funding
unknown
2022-09-20Acquired

Leadership Team

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Randolph Hoover
Chief Executive Officer
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Jack Guffey
Chief Operating Officer
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Recent News

PR Newswire
XKIG Acquires Thomas Contracting
2025-10-10
Santee Cooper
Trimming Back the Trees
2023-12-24
The Business Journals
Deals of the Year: Kendall Vegetation Services merger ...
2023-12-24
Company data provided by crunchbase