Wolters Kluwer · 21 hours ago
Customer Success Associate
Sacramento, CA
Full-time
Onsite
New Grad, Entry Level
$37K/yr - $62K/yrWolters Kluwer is seeking a Customer Success Associate to support and manage the customer lifecycle. The role involves proactively ensuring customer engagement and satisfaction while addressing inquiries and issues, assisting with renewals, and collaborating with internal teams to enhance products and services.
BankingFinanceInformation ServicesInformation TechnologyLegalMobilePublishingSoftware
Responsibilities
Proactively support the onboarding process for new customers
Address and resolve a broader range of customer inquiries and issues
Assist with customer renewals and upselling opportunities
Monitor and analyze customer performance and engagement data
Provide intermediate-level training and guidance to customers
Ensure implementation schedules, targets, and budgets are met
Collaborate with internal teams on customer feedback to improve products/services
Document detailed customer interactions and updates in CRM
Identify potential areas for service/product improvement based on customer feedback
Maintain and enhance strong client relationships
Qualification
Required
Enhanced Communication: Improved verbal and written communication capabilities
Intermediate Problem-Solving: Ability to tackle a wider range of issues
Analytical Skills: Basic analytical skills to track and interpret customer data
Technical-Technical Proficiency: Stronger understanding of products/services
Advanced CRM: More proficient use of CRM tools for streamlined customer management
Customer Focus: Deepened empathy and focus on customer needs
Collaboration: Enhanced team collaboration and coordination
Feedback Implementation: Ability to implement customer feedback effectively
Benefits
Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave
Company
Wolters Kluwer
Wolters Kluwer is an information services company specializing in software solutions and services for the healthcare and legal sectors.
Founded in 1836
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.78B2025-06-23Post Ipo Debt· $578.76M
2025-03-13Post Ipo Debt· $542.74M
2024-03-11Post Ipo Debt· $655.84M
Leadership Team
Jason Marx
CEO, Wolters Kluwer Tax & Accounting
Nancy McKinstry
CEO
Recent News
thefly.com
2026-01-12
2026-01-11
Company data provided by crunchbase