All Copy Products · 5 months ago
Tier 2 Help Desk Support Engineer
Omaha, NE
Full-time
Hybrid
Entry, Mid Level
$25/hr - $35/hr
2+ years expAll Copy Products is expanding its Verticomm team and is seeking experienced Help Desk associates. The Tier 2 Help Desk Support Engineer will be responsible for providing technical support, resolving customer issues, and collaborating with the internal engineering team.
ConsultingHardwareInformation TechnologyProfessional ServicesSoftware
Responsibilities
Provide a wide range of technical support to a large client base
Resolve support requests professionally and efficiently
Work with our internal engineering team on escalated issues
Utilize a help desk ticketing system to track incidents and communicate with clients regarding incident progress, changes and service outages
Create and maintain knowledge base documentation
Install, test and configure new computers, servers, software, printers and network equipment
Complete proactive and reactive maintenance of servers and workstations remotely
Contribute to a highly-productive team environment
Qualification
Required
Minimum of High School diploma
Minimum of 2 years' experience working in a technical support role
Strong customer service skills
Proficiency with Microsoft Office
Experience working with a Help Desk ticketing system
Life-long learning mentality
Comfortable working in a fast-paced team environment
PC and Mac support
Active Directory management
Proficient in Microsoft Office, Exchange and Office 365
Network hardware and connectivity troubleshooting/configuration (switches, firewalls, VPN, NAS devices, WAPs, etc.)
Windows Server 2008 and 2012 support
Basic computer security concepts
Knowledge base management
Preferred
Associate's or Bachelor's degree in Computer Science preferred
3-5 years' experience preferred
A+ , Net +, Sec + certification preferred
Benefits
Generous vacation policy, paid holidays, and paid sick time
Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)
Short-Term and Long-Term Disability Insurance
Company-paid Group Life insurance
Company-paid Employee Assistance Program (EAP)
Employee-paid Pet Insurance and optional supplemental insurance coverage
Vested 401(k) with company match and financial wellness programs
Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options
Career growth and learning opportunities
Company
All Copy Products
All Copy Products provides document solutions for small- and medium-sized businesses.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.75M2005-03-28Series Unknown· $0.75M
Leadership Team
William Martin
Chief Technology Officer
Kyle Wheeler, CPA/ABV
Chief Financial Officer
Company data provided by crunchbase