Sanford Rose Associates - JFSPartners · 10 hours ago
Workforce Analyst
Orlando, FL
Contract
Onsite
Mid Level
$25/hr - $28/hr
4+ years expSanford Rose Associates - JFSPartners is looking for a Workforce Management Analyst for a contract position in Orlando. The role involves improving workforce management effectiveness through scheduling and forecasting, as well as implementing and optimizing Workforce Management tools within a contact/customer service center environment.
Staffing & Recruiting
Hiring Manager
Mason Holmes
Responsibilities
Improve workforce management effectiveness by scheduling and forecasting
Implement and optimize the usage of Workforce Management tools within a contact/customer service center environment
Qualification
Required
Adept at establishing partnerships and building relationships with key stakeholders and teams using strong interpersonal skills: listening, confronting, challenging, straightforwardness, rapport, trust, warmth, compassion, humor
Ability to think strategically and critically in developing measurement solutions; excellent analytical and research skills
Strong business acumen with sound logic and strong problem-solving skills
Strong communication and change management skills, ability to work effectively with team members from all levels of the organization
High level understanding of complex business process, policy compliance and best practice standards
Ability to analyze large volume of data, identify patterns, define problems, with a deep understanding of its scope and impact to HR business function
Bachelor's degree in human resources, finance, or business, or related field AND four (4) years' relevant experience
3+ years of experience spanning a combination of leading and managing complex data driven projects (preferably in a medium to large size company), of relevant HRIS system experience (including ERP System implementation), and/or business acquisition project management including due diligence analysis, integrating business process, migrating data, tracking and resolving complex ‘issues' lists, meeting milestones
Preferred
HRIS
Basic SQL Queries
Project Management Skills
Company
Sanford Rose Associates - JFSPartners
Sanford Rose Associates® - JFSPartners is a leading multi-practice specialty search firm in the placement of professional, technical, and executive level talent.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Kristen Andrews
Partner-Practice Director
Shaun Carrero
Partner | Executive Recruitment
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