Equifax · 15 hours ago
Customer Service Representative (Dispute Resolution) Intermediate
Atlanta, GA
Full-time
Onsite
Entry Level
$21.50/hr - $21.50/hr
2+ years expEquifax is a leading consumer credit reporting agency, and they are seeking a Customer Service Representative to handle escalated consumer inquiries. This role involves educating customers, resolving disputes, and ensuring a high-quality customer experience.
AnalyticsConsultingDatabase
Responsibilities
Take escalated consumer calls regarding their Equifax credit report
Address consumers questions or concerns and to ensure the accuracy of their credit file
Provide support and education regarding credit information, credit file interpretations and Equifax products
Research customer requests for disputed items, duplicate, collection and outdated information, in addition to any other specific items requested by the client
Provide excellent customer service for all consumer telephone or written requests for disclosure and dispute
Perform verifications of any information maintained on the credit file
Take escalated consumer calls from Equifax or outsource locations
Recommend changes or additions to existing consumer service policies, practices, or procedures
Accurately document details of accessing consumer files and completing consumer's request
Meet Key Performance Indicators (KPIs) of quality, adherence, productivity and customer satisfaction
Resolves customer issues and answers questions to ensure a positive customer experience
Be an active member on a team that is dedicated to making a positive impact with our consumers, in a highly collaborative and supportive environment
Back-up to other Equifax or outsourcing locations in regards to consumer contacts
Qualification
Required
High school diploma, GED or equivalent required
2-3 Experience supporting customers via phone, online, chat or in-person
Available to attend 6 weeks of training on a fixed schedule
Ability to be dependable for work schedule, and work on-site 5 days a week
Preferred
Passion for serving customers and taking ownership of the customer experience
Attention to detail and ability to be vigilant with customer privacy and data security
Ability to solve problems, display empathy and easily build rapport with consumers
Emotional intelligence, strong written and verbal communication skills
The ability to demonstrate courtesy and patience to create and maintain positive consumer relations
Effective analytical, problem-solving and comprehension skills
The ability to type efficiently and accurately (minimum 20 WPM)
Company
Equifax
Equifax is a data, analytics, and technology company for automotive, healthcare, and insurance industries.
10001+ employees
H1B Sponsorship
Equifax has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (236)
2024 (296)
2023 (209)
2022 (301)
2021 (213)
2020 (179)
Funding
Current Stage
Public CompanyTotal Funding
$1M2009-09-04Post Ipo Equity· $1M
1971-05-11IPO
Leadership Team
John Gamble
Corporate Vice President, Chief Financial Officer
Trevor Burns
SVP Corporate Investor Relations
Recent News
2026-01-06
2025-12-20
MarketScreener
2025-12-18
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