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Maximus · 14 hours ago

Training Supervisor (Remote and Temporary)

United States

Full-time

Remote

Mid, Senior Level

$60K/yr - $65K/yr

3+ years exp

Maximus is looking for a limited-service Training Supervisor position to fill. The Training Supervisor role will provide leadership and oversight of training teams while designing, developing, and maintaining high-quality, technology-driven training programs that meet CDC guidelines, regulatory requirements, and organizational objectives.

Business Process Automation (BPA)ConsultingEducationGovernmentGovTechHealth CareInformation Technology

Responsibilities

Provide staff mentoring and coaching on an ongoing basis to help ensure staff members are meeting individual performance standards including confidentiality and security of information and program metrics

Monitor performance and systems documentation

Ensure compliance with all applicable requirements of the contract, State and Federal regulations

Evaluate staff performance and conduct annual evaluations

Attend supervisor meetings and conduct unit meetings

Follow up on customer complaints and escalated matters

Review and analyze reports and discover root cause of issues

Assure the project is in compliance with Maximus standards and procedures

Assist in the creation and implementation of innovative methodologies to improve customer service and overall operations

Interface with project leadership to coordinate direction of the project’s client to ensure proper implementation and follow up

Work with the leadership to develop and monitor performance goals and objectives for all staff

Deliver staff training on an ongoing basis covering topics such as protocols, customer service skills, program information, use of CRM and application systems, performance results obtained through quality assurance monitoring, and other areas as appropriate

Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks

Comply with all company required policies, procedures and processes including but not limited to required training

Establish and communicate the training methodologies to participants

Ensure that staff is provided with up-to-date knowledge of all applicable programs associated with the program

Evaluate subordinates' job performance and recommend appropriate personnel action

Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems

Identify training needs and development opportunities for subordinates

Supervision & Leadership: Directs and mentors trainers, ensuring consistent delivery of high-quality training aligned with CDC guidelines and organizational objectives

Content Development & Maintenance: Develops, updates, and maintains all training content, including computer-based training, web-based modules, and technology-driven learning solutions

Training Analysis & Design: Conducts needs assessments to identify training requirements; develops objectives, evaluation methods, and instructionally valid materials

Quality Assurance: Ensures integrity of task analysis, training hierarchies, and evaluation plans; validates technical accuracy through collaboration with subject matter experts

Innovation & Technology: Designs electronic performance support systems and other technology-based learning tools; creates flow diagrams, storyboards, and multimedia lessons

Compliance & Standards: Aligns all training programs with CDC protocols, regulatory requirements, and best practices for public health communication

Team Development: Provides guidance and work leadership to junior personnel; may serve as technical lead for projects and initiatives

Qualification

Training program developmentCompliance knowledgeLeadership experienceInstructional designPerformance evaluationTeam developmentCustomer service skillsMentoring skillsCommunication skillsProblem-solving skills

Required

Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience

Must be available to work the occasional weekend or holiday depending on business needs

Computer equipment is not provided for this project. See below for equipment requirements

Will work an 8-hour day between Monday - Friday 8:00 AM - 8:00 PM EST

This position requires a personal computer or laptop (Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)

Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)

Minimum 5mpbs upload speed

Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router

Private and secure work area and adequate power source

Must currently and permanently reside in the Continental US