Customer Success Associate jobs in United States
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Meal Ticket · 16 hours ago

Customer Success Associate

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
date1+ years exp

Meal Ticket is a company focused on customer success, and they are seeking a Tech-Touch Customer Success Associate. This role involves managing a rotating book of single-location customers, supporting their onboarding and ongoing success through standardized processes, and overseeing renewal communications.

Business IntelligenceFinanceMobileRestaurantsSaaSSoftware
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Comp. & Benefits

Responsibilities

Manage customers assigned through a round-robin queue and follow tech-touch playbooks for onboarding and adoption
Monitor customer usage and health signals weekly, taking action when accounts show risk indicators
Deliver light-touch support through email, in-app messages, and short customer guidance as needed
Run the full renewal process for all customers in this segment: send reminders, track progress, follow up, and escalate when needed
Carry out annual price-increase communications, manage customer responses, and coordinate with Billing for updates
Work closely with Support to help customers resolve product issues and continue progressing in their adoption journey
Maintain accurate documentation across systems, ensuring notes, tasks, tags, and renewal stages are kept up to date
Follow SLAs consistently and ensure all daily and weekly workflows are completed on time
Identify opportunities to improve automations, playbooks, or communication templates and share suggestions with the Team Lead

Qualification

Customer facing experienceWritten communication skillsCRM tools familiarityOrganizational skillsTechnical aptitudeCalm approachSaaS environment experienceProblem-solving abilitiesAttention to detail

Required

1-2 years of experience in customer facing roles such as support, training, implementation etc
Strong written communication skills, especially for email-based customer interactions
Excellent organizational skills and comfort working with structured workflows
Familiarity with CRM and customer lifecycle tools, or a willingness to learn them quickly
Ability to recognize patterns in customer behavior and identify early signs of risk
A calm and professional approach to handling objections or renewal-related conversations
High attention to detail and a strong sense of ownership over assigned tasks
Comfort working in a fast-paced SaaS environment with a high volume of customers
Excellent verbal and written communication skills
Strong problem-solving abilities and a proactive approach to addressing complex customer issues
Ability to quickly learn and understand new software and technology

Company

Meal Ticket

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Meal Ticket offers a software platform that provides actionable BI for food manufacturers and distributors.
dateFounded in 2010
location
Boise, Idaho, USA
people-size51-200 employees
web-link
https://www.mealticket.com/

Funding

Current Stage
Growth Stage
Total Funding
$2.98M
2015-07-15Series A· $0.67M
2014-11-17Series A· $0.47M
2014-01-02Series A· $0.56M

Leadership Team

B
Brian Konrath
Chief Technology Officer
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Recent News

Business Wire
Meal Ticket Introduces the Meal Ticket Foodservice Network—Revolutionizing How Distributors and Operators Do Business
2025-03-26
MandASoft
Meal Ticket, acquired Marketman
2022-01-20
PYMNTS.com
Food Service Platforms Meal Ticket, MarketMan Merge
2022-01-13
Company data provided by crunchbase