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University of North Texas System · 3 days ago

Employee Experience Coordinator

Denton, TX

Full-time

Onsite

Entry Level

2+ years exp

The University of North Texas System is a comprehensive university system in the Dallas-Fort Worth region, dedicated to education and community service. The Employee Experience Coordinator role focuses on enhancing the employee onboarding experience and supporting professional development initiatives through effective communication and administrative support.

EducationHigher EducationUniversities

Responsibilities

Supports HR Organizational Development and Engagement team in delivery and implementation of customer-facing business and people solutions

Serves as onboarding coordinator and is responsible for administration of a comprehensive structured onboarding program for new hires, supporting people managers in ensuring a smooth transition into the organization and a positive first year employee experience

Manages onboarding software modules, including proactive driving program participation, monitoring and prompting completion of milestones, tracking progress, troubleshooting issues, providing support and training to end users, and related communication

Utilizes quantitative and qualitative data and feedback to develop and present reports, analyze trends, and make recommendations for areas of improvement, supporting data-driven decision-making

Manages administrative and logistical aspects of learning programs and training initiatives, including scheduling, tracking participation, preparing materials, creating metrics, and gathering feedback through surveys, focus groups, and interviews. Serves as the technical liaison, providing visual and audio support for training as needed

Facilitates generalized training to support new employee experience(s) such as new employee or new manager orientation

Collaborates effectively with stakeholders and works on cross-functional initiatives

Manages team email inboxes daily, responding to inquiries and routing messages as appropriate

Creates, updates, and maintains standard operating procedures (SOPs) to ensure consistent and efficient team workflows

Qualification

Human Resources ExperienceCustomer ServiceData AnalysisMicrosoft Office SuiteEvent PlanningCommunication SkillsAttention to DetailTime ManagementTeam PlayerProblem-Solving

Required

Bachelor's degree in related field and two (2) years of human resources experience; or any equivalent combination of education, experience, and training and experience

Ability to establish and maintain effective working relationships, with excellent written and oral communication skills to explain information, build rapport, and engage with groups

Strong attention to detail and accuracy

Ability to plan, organize, and manage multiple assignments and competing priorities

Ability to create and maintain systematic processes to ensure consistency, efficiency, and follow-through

Critical thinking, problem-solving, and analytical skills

Focused on providing a high level of customer service, responsiveness, and follow-through

Proficiency with standard Microsoft Office Suite; ability to manage files, store, manipulate, retrieve, interpret, and present data

Ability to cross-train basic learning and design functions as needed

Ability to meet physical requirements of the position, including prolonged sitting or standing, communicating with others, and operating standard office equipment

Strong team player with a results-driven approach who employs efficient time management skills and can work under limited guidance

Preferred

Preferred experience assisting with event planning or hosting training and development sessions and using AI tools to automate administrative functions for greater efficiency