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Central Minnesota Jobs and Training Services, Inc. · 1 day ago

Customer Service / Utility Billing Technician - Milaca

Minnesota, United States

Full-time

Onsite

New Grad, Entry Level

Central Minnesota Jobs and Training Services, Inc. is seeking a Customer Service / Utility Billing Technician. This role involves performing various cashiering, administrative, and customer service tasks, while ensuring a welcoming environment for the public and utility customers.

EducationNon ProfitTraining

Responsibilities

Performs a variety of cashiering, administrative, utility billing, and customer service responsibilities

First point of contact for the public and utility customers

Responsible for ensuring a safe and welcoming environment for staff and guests

Involves significant contact with the public answering questions, responding to calls, and assisting walk-in customers

Responsible for customer service excellence, accurately prepare utility customer records, create new utility accounts, process monthly utility statements and e-statements, printing and mailing utility bills, and collecting and posting payments for utility bills

Strong organizational and time management skills along with attention to detail

This position requires professional communication with coworkers, the public, vendors, and external agencies by phone, email, and in person

Ideal candidates are skilled in creating excel spreadsheets, composing reports and documents, and proficient with office equipment including multi-line phone systems and Microsoft Office

Qualification

Customer service excellenceUtility billingMicrosoft OfficeExcel spreadsheetsProfessional communicationMulti-line phone systemsOrganizational skillsTime managementAttention to detail