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Sedgwick · 2 days ago

SIU Team Lead

Illinois, United States

Full-time

Hybrid

Senior Level

6+ years exp

Sedgwick is a leading company recognized for its caring culture and commitment to work-life balance. The SIU Team Lead role involves supervising a team of investigators, managing investigation assignments, and implementing investigative strategies to ensure quality and compliance with standards. The position requires strong leadership skills and the ability to identify trends and issues within the investigative process.

BankingInsuranceRisk Management

Responsibilities

Supervises a team of investigators to ensure quality and timely handling of assignments

Monitors colleagues' workload, productivity and training needs

Identifies red flag indicators and recommends additional investigative services when appropriate

Advises management of trends and issues with recommended course of action

Performs quality review to ensure assignment objectives are met and in compliance with quality standards and client protocol

Maintains contact with the claims team

Performs other duties as assigned

Supports the organization's quality program(s)

Travels as required

Administers company personnel policies in all areas and follows company staffing standards and training recommendations

Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions

Provides support, guidance, leadership and motivation to promote maximum performance

Qualification

Claims investigation processesLeadership skillsMicrosoft OfficeOrganizational skillsInterpersonal skillsPerformance CompetenciesNegotiation skillsOral communicationWritten communicationTeamwork

Required

Bachelor's degree from an accredited college or university preferred

Licenses as required

Six (6) years investigative industry experience, including two (2) years of supervisory experience or equivalent combination of education and experience

Thorough knowledge of claims investigation processes for multiple product lines

Leadership/management/motivational skills

Strong organizational skills

Excellent interpersonal skills

Excellent negotiation skills

Excellent oral and written communication

PC literate, including Microsoft Office products

Ability to work in a team environment

Ability to meet or exceed Performance Competencies

Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Computer keyboarding, travel as required

Hearing, vision and talking