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Simplex Group · 17 hours ago

Customer Service Coordinator

Rancho Cucamonga, CA

Full-time

Onsite

New Grad, Entry Level

$20/hr - $23/hr

Simplex Group is an organization dedicated to providing quality commercial transportation services. They are seeking a high-energy, customer-focused New Driver Onboarding Representative who will be responsible for greeting visitors, prescreening drivers according to FMCSA regulations, and ensuring an exceptional customer experience.

Freight ServiceInsuranceTransportation

Hiring Manager

Yumeli Andrea Colmenares

Responsibilities

Greet and welcome visitors in a courteous and friendly manner providing information to visitors about the company and its services

Coordinate between the visitor and our internal departments to ensure smooth operations and excellence in customer experience

Respond promptly to customer inquiries in a professional and courteous manner

Resolve customer concerns, issues, and complaints effectively and efficiently

Identify and recommend process improvements to enhance customer satisfaction

Maintain a positive and empathetic attitude towards customers at all times

Gather driver information to complete the prescreening for drivers according to FMCSA regulations, including conducting drug/alcohol screenings

Review of driver documentation required for proper onboarding

Enter and verify client information in systems to ensure records are kept up-to-date

Assist with miscellaneous clerical duties, such as photocopying, scanning, filing, and following up with customers

Manage and maintain a clean and organized reception area welcoming to visitors

Ensure security protocols are followed for visitor access

Assist with other tasks as needed by the company

Qualification

Customer service experienceData entry skillsBilingual in PunjabiMicrosoft Office proficiencyAttention to detailVerbal communication skillsInterpersonal skillsOrganizational skillsProblem-solving skillsTime management skills