Diligent Solutions, LLC · 2 months ago
Front Desk Receptionist (Healthcare)
Leesburg, VA
Full-time
Onsite
Entry Level
2+ years expDiligent Solutions is seeking a Front Desk Receptionist. This role plays a vital part in delivering quality patient care by creating a welcoming and professional first impression for all patients, visitors, and external contacts. This position is responsible for managing patient appointments, handling administrative tasks, and providing support to ensure an efficient and positive patient experience.
Information Technology & Services
Responsibilities
Greet all patients, vendors, and employees with professionalism and courtesy
Assist patients with check-in using tools such as the Clear Wave Kiosk, providing one-on-one guidance when needed
Handle patient check-out, including collecting co-pays, co-insurance, deductibles, and account balances, and issue receipts for payments
Ensure patient information is accurate and up to date in the electronic health record (EHR) system, including insurance details and demographics
Answer all incoming calls promptly and professionally, triaging them to the appropriate person or department as necessary
Balance end-of-day patient payments and maintain accurate records
Manage patient files, referrals, medical record requests, and appointment reminders
Respond to voicemail, emails, and division inbox inquiries in a timely manner
Process and distribute incoming and outgoing mail, faxes, and special deliveries
Maintain a clean, organized, and welcoming reception area
Ensure the accuracy of outgoing mail and other communications
Schedule and reschedule patient appointments accurately and efficiently following provider protocols
Enter and maintain patient demographics and insurance details in the EHR system
Coordinate the referral tracking process to ensure timely completion
Assist patients with check-in and check-out to ensure a seamless visit
Monitor voicemails and direct patient calls to the appropriate team member when outside the receptionist’s scope
Respond to medical record requests in compliance with HIPAA standards
Create and manage appointment reminders
Qualification
Required
High School Diploma or GED (required)
Minimum 2 years in a healthcare or clinical office setting
Preferred
Additional education or certification in Healthcare Administration
Experience in a specialty practice
Fluency in Spanish
Knowledge of medical terminology
Benefits
Health
Dental
401k
Etc.
Company
Diligent Solutions, LLC
Diligent Solutions is dedicated to empowering your business success through a unique, integrated approach that emphasizes people, process, and technology.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Zeeshan Paracha
Chief Executive Officer
Company data provided by crunchbase