Amazon · 4 hours ago
Technical Program Manager, Ring & Blink CS Technology Enablement
Hawthorne, CA
Full-time
Onsite
Entry, Mid Level
$95K/yr - $160K/yr
2+ years expAmazon is seeking a Technical Program Manager for the Ring and Blink CS Technology Enablement team. This role involves managing vendor operations, contractor administration, document management, and scrum processes, while leveraging AI tools to drive efficiencies and ensure compliance across various operational workflows.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Leverage AI tools and automation to drive efficiencies across all areas of responsibility
Identify opportunities to streamline and improve operational processes through technology and automation
Explore and implement AI-driven solutions for document management, reporting, and administrative tasks
Stay current on emerging AI capabilities and recommend adoption where appropriate
Manage end-to-end 3P SaaS contract renewal process, including tracking renewal timelines, coordinating with vendors, and ensuring timely execution
Process and track purchase orders and invoices, ensuring accuracy and timely payment
Maintain clear documentation of all vendor transactions and spending in partnership with Finance
Track and report on vendor spend, contract status, and budget utilization
Collaborate with Finance, Procurement, Legal, and IT teams to ensure compliance with company policies
Oversee contractor lifecycle management including permissions, onboarding, offboarding, and access management across supported applications
Maintain administrative oversight for Amazon Connect, Twilio, Avoxi, and other 3P SaaS platforms
Maintain accurate records and audit trails for all vendor and contractor activities
Track and report on contractor headcount and access permissions
Ensure all team documentation, wikis, and knowledge bases are accurate, organized, and up to date by establishing and enforcing documentation standards, naming conventions, and organizational structures
Conduct regular audits of team documentation to identify gaps, outdated content, and areas for improvement
Develop and maintain process documentation, operational runbooks, and standard operating procedures
Serve as backup scrum master for the Tech Enablement team, facilitating ceremonies as needed including daily standups, sprint planning, sprint reviews, and retrospectives
Maintain and groom team backlogs in Jira, ensuring tickets are properly categorized, prioritized, and contain accurate information
Create and maintain Confluence spaces, pages, and templates to support team collaboration and documentation needs
Help remove impediments and escalate blockers to ensure team productivity
Develop and maintain a solid understanding of Amazon's security, privacy, legal, and operational standards (including Shepherd, ASR, Kale, TPS, and Privacy certification processes)
Support the administrative functions of security and compliance processes, including tracking submissions, maintaining documentation, and monitoring review status
Shepherd team members, stakeholders, and vendors through security and privacy review processes, providing guidance on requirements and expectations
Proactively escalate to leadership when project timelines are at risk due to security and privacy review delays
Maintain documentation of security and compliance requirements, processes, and lessons learned while identifying gaps or inefficiencies and recommending improvements
Coordinate with Security and Privacy teams to ensure timely responses and resolution of outstanding items
Qualification
Required
2+ years of technical program management experience
Experience in agile/scrum or related collaborative workflow, or experience in technical support
Experience with supplier or vendor relationship management
Experience prioritizing and managing multiple responsibilities
Experience developing policies and supporting documentation
Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
Strong fluency with Atlassian Suite (Jira and Confluence), including backlog management, sprint tracking, and documentation
Experience with purchase order and invoice processing
Strong attention to detail and follow-through
Preferred
Bachelor's degree in a relevant field or equivalent work experience
PMP certification, or SCRUM/Agile, SAFe certification
1+ years of contact center experience
Experience with AI/ML technologies
Experience with AWS and technology as a service (IaaS, SaaS, PaaS)
Experience with Amazon Connect, Twilio, Avoxi, or similar platforms
Familiarity with procurement and finance processes, including budget tracking and spend management
Track record of process improvement and automation
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-14
2026-01-14
2026-01-14
Company data provided by crunchbase