Delinea · 18 hours ago
Senior Customer Success Manager - PST Time Zone
United States
Full-time
Remote
Senior Level
5+ years expDelinea is a pioneer in securing human and machine identities through intelligent, centralized authorization. The Senior Customer Success Manager will own and grow customer relationships, drive product adoption, and ensure positive customer experiences while aligning with customer business objectives.
Cloud SecurityComplianceCyber SecurityIdentity ManagementInformation TechnologyIT ManagementSecuritySoftware
Responsibilities
Manage a portfolio of strategic accounts and serve as the primary point of contact
Drive onboarding and product adoption, and track customer business objectives and goals
Lead regular customer check-ins, tracking customer success plans and conducting quarterly business reviews
Proactively identify at-risk accounts to leadership and own a cross-functional remediation plan
Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders
Align cross-functionally on upcoming renewals and customer growth
Act with urgency and provide continuous customer communication on customer requests
Develop, prepare, and nurture customers for advocacy
Qualification
Required
5+ years of experience in a similar role as a Customer Success Manager, with experience managing strategic accounts
Experience working directly with complex, multi-divisional, multi-geographical customers and building strong connections with executive sponsors
Ability to understand business objectives and success criteria to deliver product value
Competency with Salesforce and Customer Success Management platforms
Ability to multi-task, solve problems, and work cross-functionally in a dynamic environment
Excellent verbal and written communication skills
Preferred
BA/BS degree preferred or equivalent experience
Knowledgeable in privilege access management and cybersecurity best practices preferred
Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Delinea, etc. is a big plus
Benefits
Healthcare insurance
Pension/retirement matching
Comprehensive life insurance
Employee assistance program
Time off plans
Paid company holidays
Company
Delinea
Delinea is a provider of privileged access management (PAM) solutions for seamless security
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-03-02Private Equity
2021-03-02Acquired
Leadership Team
Art Gilliland
CEO
Shawn Brady
Vice President Sales, Americas
Recent News
LogisticsGulf
2025-12-22
2025-12-16
Company data provided by crunchbase