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Publix Employees Federal Credit Union · 5 days ago

Collections Specialist (Temporary Role)

Lakeland, Florida, United States

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Publix Employees Federal Credit Union (PEFCU) was established over 60 years ago to provide financial services with lifetime value to Publix Super Markets, Inc. employees. The Collections Specialist is responsible for supporting Risk Management by handling collection functions, including conducting loss mitigation, preparing legal documents, and negotiating repayment solutions for members experiencing financial difficulties.

Financial Services

Growth Opportunities

Responsibilities

Review and recommend repayment solutions, including completing hardship request documents for extensions and modifications. Process in-house and external debt management programs to assist members who are experiencing financial difficulties

Promote Loan Modifications and Deferments to support PEFCUs membership and contribute to a reduction of overall delinquencies by negotiating solutions that are mutually beneficial to the member and Credit Union

Review and prepare legal documents related to collections, including pleadings, affidavits, and court filings. Process garnishments, tax warrants, any other legal notices received by PEFCU

Perform logistical, organizational, and report generation duties to support the efficient operation of the assigned areas of expertise, to include the preparation and maintenance of needed reports, tracking statistical information for those reports and balancing the identified reports

Initiate and monitor ongoing legal proceedings, including attorney demand letters, complaints, stipulated orders, forbearance agreements, and post judgment actions

Oversee and evaluate distressed assets or underperforming Consumer loans within the portfolio and develop effective workout strategies to mitigate financial risk and minimize losses

Maintains accurate documentation on all special payment arrangements including Troubled Loan Modifications

Ensure all related Collections general ledgers are balanced and maintained in accordance with internal standards

Post payments on delinquent loans/credit cards, charged-off accounts, and for members working with debt management companies

May assist Asset Recovery Specialists with levies, garnishments, attorney demand letters and complaints, bankruptcies and repossessions

Perform such other duties and functions as might be required for the efficient and effective operation of the Credit Union. (Examples include but are not limited to… processing monthly charge offs, Reporting of Negative Share write-offs, answering disputes on Credit Bureaus, processing court/third party orders that come in for Garnishment/Levies/Child support, Collateral Protection Insurance (CPI) tracking, Account Adjustments, etc.)

Occasionally serves as backup support for other non-collection agent functions such as Bankruptcy, Repossession, Legal and Third-Party Agency relationship

Responsible for abiding by all policies, procedures and standards set forth by the department and Credit Union

Qualification

Collections experienceAttention to detailCommunication skillsCritical thinkingNegotiation skillsEmpathyMulti-taskingActive listeningProblem-solving

Required

Minimum 2 years of collections experience at a financial institution

High School Diploma required

This role requires a high level of attention to detail, excellent communication skills and the ability to navigate complex financial scenarios while maintaining empathy and professionalism

Strong critical thinking skills

Excellent oral and written communication skills

Excellent negotiation and de-escalation skills

Strong ability to balance the needs of individual members with those of the entire membership

Looks for friction points that impede an ability to resolve issues

High-level ability to actively listen and identify root cause

Ability to remain calm and think clearly toward identifying solutions under duress

Demonstrated ability to multi-task while maintaining quality