FedEx Freight · 1 week ago
Mgr-Strategic Planning
Memphis, TN
Full-time
Hybrid
Mid, Senior Level
5+ years expFedEx Freight is responsible for designing and executing customer experience strategies that enhance satisfaction and loyalty. The role focuses on leveraging data-driven insights and driving initiatives to deliver a seamless, personalized experience across all channels.
Transportation/Trucking/Railroad
Responsibilities
Provides direct leadership for initiatives supporting a unified, single view of the customer to enable personalized engagement and improved service delivery
Oversees projects/programs requiring coordination with marketing, operations, technology, and other corporate divisions to ensure alignment with CE objectives
Facilitates communication and collaboration across internal teams and external partners to drive customer-centric outcomes
Implements workforce and resource planning processes to ensure optimal support for CE initiatives and service excellence
Drives continuous improvement and operational efficiency across customer-facing processes, leveraging best practices and emerging technologies
Leads CE project portfolio management, ensuring strategic initiatives are prioritized based on customer impact and business value
Comply with all applicable laws/regulations, as well as company policies/procedures
Perform other duties as assigned
Qualification
Required
Bachelor's Degree or equivalent in a quantitative discipline in Business Analytics, Engineering, Operations Research, Industrial Management
Five (5) years of experience in customer experience strategy, program development, or operations management with strong project leadership skills
Deep understanding of customer experience principles and metrics (NPS, CSAT, CES)
Knowledge of financial planning and ROI analysis for CE initiatives
Strong analytical skills to evaluate customer data, digital engagement trends, and operational performance
Ability to influence stakeholders and guide decisions on CE strategies and technology adoption
Proficiency in project management tools
Excellent communication, leadership, and change management skills
Preferred
PMP or similar certification preferred
Company
FedEx Freight
FedEx Freight is a shipping company.
Founded in 1973Memphis, Tennessee, USA
10001+ employees
H1B Sponsorship
FedEx Freight has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (21)
2023 (12)
2022 (18)
2021 (23)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Lance Moll
President and CEO
Michael Ducker
President and CEO
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-17
WSJ.com: US Business
2026-01-17
2026-01-16
Company data provided by crunchbase