Calero · 20 hours ago
Application Support Specialist
Rochester, NY
Full-time
Onsite
Entry Level
$21/hr - $22/hr
1+ years expCalero is a company that provides exceptional technical support services to customers, resellers and channel partners worldwide. The Application Support Specialist will ensure high customer satisfaction by managing support tickets, providing updates, and collaborating with internal teams.
Information TechnologySoftwareTelecommunications
Responsibilities
Answer incoming phone calls to the support team, ensuring all customer contacts are thoroughly documented using an incident management system
Respond to new tickets raised in an incident management system, providing USEFUL update to the customer within SLA
Manages multiple tasks in a fast-paced environment using strong problem-solving skills, priority decisions and time management
Replication, documentation and escalation of any support ticket
New login creation, account modifications, login deletions and password resets
Review and update of known issues, knowledge bases and wiki pages to support any ticket
Application of SQL patches for FinTech & Vision clients
Database restoration using AutoUTL (FinTech & CaleroMDM)
Upgrades and patching of Connect clients (with assistance)
Expansion of knowledge around Calero‘s entire product suite (FinTech, Calero.com, Connect, CaleroMDM and Pinnacle)
May be required to support customers worldwide via live phone call in a 24/7 environment, as well as provide after-hours support dependent on demand
Qualification
Required
Provide exceptional technical support services to customers, resellers and channel partners worldwide, resulting in a high level of customer satisfaction
Work closely with other internal departments such as operations, engineering and sales
Answer incoming phone calls to the support team, ensuring all customer contacts are thoroughly documented using an incident management system
Respond to new tickets raised in an incident management system, providing USEFUL update to the customer within SLA
Manages multiple tasks in a fast-paced environment using strong problem-solving skills, priority decisions and time management
Replication, documentation and escalation of any support ticket
New login creation, account modifications, login deletions and password resets
Review and update of known issues, knowledge bases and wiki pages to support any ticket
Application of SQL patches for FinTech & Vision clients
Database restoration using AutoUTL (FinTech & CaleroMDM)
Upgrades and patching of Connect clients (with assistance)
Expansion of knowledge around Calero‘s entire product suite (FinTech, Calero.com, Connect, CaleroMDM and Pinnacle)
May be required to support customers worldwide via live phone call in a 24/7 environment, as well as provide after-hours support dependent on demand
An individual who can work under pressure, communicate efficiently and provide alternative solutions is likely to succeed
Knowledge of databases and SQL/Oracle
Ability to learn new technologies at a fast rate
Effective communication skills; oral and written
Extremely detail oriented
Preferred
Bachelor's degree in Computer Science
1-3 years customer tech support experience
Good understanding of telecommunication expense management or market data industries
Company
Calero
Calero is a provider of Technology Expense Management solutions designed to provide clarity, control, compliance, and cost savings.
501-1000 employees
H1B Sponsorship
Calero has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2017-09-13Acquired
2012-01-01Series Unknown
Leadership Team
Darian Hong
Chief Financial Officer
Recent News
2025-11-18
2025-11-04
2025-08-19
Company data provided by crunchbase