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Kimball Midwest · 1 month ago

Customer Service Contact Center Trainer I

Columbus, OH, US

Full-time

Onsite

Entry Level

2+ years exp

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a Customer Service Contact Center Trainer I for their Columbus, Ohio location. The role involves delivering high-quality training to associates in the Administrative Services Contact Center and driving continuous learning initiatives, requiring strong expertise in contact center operations and a commitment to customer service.

AutomotiveChemicalE-CommerceSupply Chain Management

No H1B

Responsibilities

Manage onboarding, training, and evaluation for new and existing contact center associates

Recommend and provide additional training based on performance observations and role requirements

Maintain comprehensive knowledge of Administrative Services and related departments involved in Contact Center activities

Ensure all staff remain current on Contact Center processes by collaborating with the Department Trainer

Partner with the Document Management Specialist to review, update, and create training materials

Assist in executing corporate initiatives to achieve annual goals

Monitor calls and deliver constructive feedback to enhance performance

Evaluate training effectiveness and adjust programs as needed

Prepare reports on training activities and outcomes for management review

Respond promptly to voicemails, emails, and Teams messages during business hours

Complete all assigned trainings

Qualification

Training deliveryAdministrative services expertiseContact center operationsMicrosoft Office proficiencyArithmetic calculationsWrittenOral instructionsConfidentiality

Required

Bachelor's degree in a business-related field or equivalent experience

2+ years' experience in an administrative services or customer service role

Proficiency in Microsoft Office applications (Word, Excel, AX, etc.)

The ability to maintain discretion while working with confidential information

The ability to read and write small letters and numbers; the ability to make arithmetic calculations; and the ability to understand and follow written and oral instructions