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TRIMEDX · 1 day ago

Cyber Field Specialist

Albuquerque, NM

Full-time

Onsite

Entry, Mid Level

2+ years exp

TRIMEDX is dedicated to serving clients and communities with care and performance. The Cyber Field Services Specialist supports the Clinical Engineering Department by managing medical equipment IT systems and facilitating integration projects, ensuring that clinical equipment systems are effectively inventoried and integrated with information systems.

Asset ManagementHealth CareHospital

H1B Sponsor Likely

Responsibilities

Support, monitor and manage the Connected Device Inventory

Provide professional expertise, guidance and assistance in the area of Clinical Engineering-IT (CE CYBER) Systems and CDI

Establish themselves as the expert for the Clinical Engineering Department related to networked and/or integrated medical devices and/or systems

Promote uniform maintenance and repairs on production medical device systems across the Client’s healthcare enterprise

Monitor, service and/or support clinical equipment that utilizes networking technologies and/or Unix or Windows based controllers

Respond to CDI trouble calls pertaining to data flow issues from customers

Troubleshoot medical equipment and/or MDI hardware and software to ensure data connections

Sets-up and configure of CDI interface hardware for use in the production CDI environment

Verify proper data flow conditions on the CDI network

Provide remote support for network issues and escalate issues appropriately to CE, HIT and/or vendors

Record activities related to maintenance, support and project activities in the Clinical Asset Maintenance and Management System (RSQ)

Work with vendors on hardware and software patch implementation for medical equipment per TRIMEDX operating policies and procedures

Work with Client IT and various medical device and software vendors to lab test solutions prior to these solutions being put into the production environment

Provide training to Clinical Engineering associates on customized configuration and maintenance solutions developed for reintroducing integrated equipment back into the environment after repair

Monitors and evaluate proposed software revisions to medical equipment systems and actively track and ensure that systems being upgraded

Act as a System Administrator in partnership with Client IT and Clinical teams for medical equipment systems

Perform all duties related to this position as they are needed

Responsible for the inventory, planning, maintenance and management of LAN/WAN-based and integrated medical equipment network devices

Collaborate and/or report out to the enterprise TRIMEDX CE CYBER program

Ensure the Clinical Engineering program and associates are capable of and maintain the connected device inventory with information related to clinical equipment in TRIMEDX’s RSQ platform including, but not limited to, IP addresses, MAC addresses, AE titles, OS information, firmware versions, application versions, security attributes, equipment criticality and recovery information

Serve as Clinical Engineering project management representative for implementation of clinical equipment requiring network connectivity, interface configurations, and/or CDI. Helps to prepare project timelines, milestones and establishing Clinical Engineering roles and responsibilities. Works directly with vendors and all levels of management and support staff for scheduling and coordination to ensure adherence to established timelines

Provide timely advice to Clinical Engineering management regarding procedure changes required to maintain system and equipment stability

Develop service documentation, knowledge articles and/or instruction manuals for the support of integrated medical devices. Provides technical instruction & training to others as needed or required

Provide input into policies, processes and procedures related to clinical equipment networking and medical devices

Serve as a reference source for clinical engineering and clinical staff with regards to appropriate procedures for the integration of clinical equipment to the information system

Evaluate Clinical Engineering departmental logistics, workflow and technical considerations in order to create downtime plans/solutions; and write related procedures for the Clinical Engineering management and associates

Help to create and foster an environment of innovation; work to identify and remove roadblocks and enables collaboration between clinical engineering and IT services; advocates for the adoption of behaviors and skills related to networking and IT throughout the Clinical Engineering department

Capability to identify, develop and serve all customers and stakeholders to the highest level of satisfaction; ensuring the highest level of customer satisfaction within the scope of responsibilities

Inform management of all situations that are out of the norm or are of an emergent nature or involve a negative impact on patient care

Must be able to communicate verbally and in written form, presenting a professional image at all times

Work with the team to continuously drive improvements in operational delivery and/or technical skills

Conduct departmental rounds to promote communications with customers

Maintain a clean and safe work place

Provide technical assistance to Clinical Engineering associates as necessary

Provide coordinated technical training and mentoring to Clinical Engineering associates as needed

Provide mentoring and precepting of Clinical Engineering Technicians

Brief department management on statuses and risks, including taking the role of champion for medical device integration projects at Client sites

Clearly communicate best practices, roadblocks, timelines and/or risks to management

All other duties as assigned

Qualification

Medical equipment supportNetwork securityMedical device technologyProject managementHL7DICOMTCP/IP protocolsMicrosoft OfficeCustomer satisfactionCommunication skillsTeam collaboration

Required

2+ years of prior experience in the support and service of medical equipment and systems is required

Formal clinical equipment make/model specific manufacturer and/or aftermarket training required

Expertise with computer operating systems is required

Working knowledge of HL7, DICOM, TCP/IP and other communications protocols and standards is required

Understanding of computer and network security highly desired

Must be knowledgeable of medical device technology

Knowledgeable of the operation of and have experience in the maintenance and repair of a wide variety of medical equipment and systems

Strong working knowledge of electronics, anatomy, physiology, medical terminology, regulatory guidelines, and biomedical principles

Knowledge of HIPAA and security industry standards; acting as department resource for ePHI and HIPAA queries

Knowledge of and capability to understand the clinical application of medical technologies is required

Knowledgeable of the various networking technologies employed in healthcare

Knowledgeable of the communications protocols used in the healthcare

Advanced analysis of test data and interpretation of schematic diagrams is frequently required

Proficient in the use of Microsoft Office applications required; including Excel, Word, PowerPoint, Visio, Project and Outlook

Must possess a two-year Associates Degree or be a graduate of military BMET training, or has attended and graduated from formal training in an equivalent technical program

Preferred

Experience and/or training in project management strongly preferred

An additional associates or bachelor's degree in Information Systems is highly desired

Networking, Security, SysAdmin or other relevant certifications strongly preferred

Company

TRIMEDX

Glassdoor3.6

TRIMEDX is a provider of clinical engineering, medical device cybersecurity and clinical asset management solutions.

Founded in 1998

Indianapolis, Indiana, USA

1001-5000 employees

https://trimedx.com/

H1B Sponsorship

TRIMEDX has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2022 (2)

2021 (2)

2020 (2)