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SHI International Corp. · 10 hours ago

Client Solutions Manager

Bethlehem, PA

Full-time

Onsite

Mid Level

$40K/yr - $55K/yr

SHI International Corp. is a global provider of IT solutions and services, dedicated to helping organizations through technology. The Client Solutions Manager will act as the primary customer contact for IT solutions, fostering strong relationships and driving the adoption and growth of SHI solutions through proactive engagement and management of customer needs.

HardwareInformation TechnologySoftware

Responsibilities

Act as the dedicated customer point of contact for focused IT solutions

Forge strong relationships with customers, internal SHI departments, and OEM sales teams

Drive SHI solutions adoption and growth through recurring scheduled meetings, proactive identification of new SHI solutions offerings, and proposing competitive pricing for all offerings

Research, position, and present comprehensive pricing quotes based on dedicated customer requirements, including new hardware, software, and associated services

Propose competitive pricing quotes for SHI Solutions and finalize new IT solutions within current accounts

Actively manage customer maintenance and support renewals through customer engagement, focusing on expanding the business relationship

Manage the customer ordering process, ensure swift and accurate entry of purchase orders, and provide timely updates to customers and all relevant parties

Actively participate in assigned training and team meetings to stay updated on focused IT solutions

Collaborate with Outside Sales, customers, vendors, and internal teams through conference and team calls

Handle problem resolution by managing product returns, invoicing questions, and customer concerns

Qualification

Customer Solutions ExperienceIT Solutions KnowledgeBusiness Operations UnderstandingCustomer Service ProficiencyCustomer ServiceCollaborationCommunicationInterpersonal SkillsTime Management

Required

Completed Bachelor's Degree and relevant Customer Service experience, OR Customer Service experience in a corporate setting or comparable work experience preferred

Proven customer solutions experience, preferably in the IT industry

Understanding of business operations and strategy - Basic

Experience building and maintaining professional relationships with both internal and external stakeholders - Basic

Proficiency in customer outreach and delivering tailored customer service solutions - Basic

Experience working in a fast-paced, collaborative environment - Basic

Experience using discretion to independently facilitate business decisions in response to customers - Basic